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I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.
Turn off water main. remove round cap on face of handle, remove screw and pull handle. After that everything else can be pulled off easily. When you get to the diverter you should be able to why its stuck.
Wait till the host comes out. Put your cursor behind the suitcase and call the host. The host will walk behind the cannon and push fort the suitcase. Drag the host back and repeat untill u can click the "Go To" button.
If you look at the front left side of machine there is a removeable inspection port it will have 2 coloured buttons you press these in & pull it up to remove. Now pull handle back as if vacuuming the floor. Now where the inspection port was you will see that there is a square hole pull forward on the flap in front of square hole it pivots just behind the round rubber seal. Slowly lift handle back up at the same time The part with the 2 long grooves in it must go under the flap as you lift handle.