Question about Creative Labs ZEN Vision:M Digital Media Player

3 Answers

Zen Vision W Phone Jack Messed up

I own the zen vision w 60g and i dropped it recently :(. Now its been dropped before a couple of times, the thing can really take a beating, but this time it landed on its phone jack side with the head phone jack plugged in. When i turned it back on after the accident it started to do some weird things like skipping a song when i didnt press the button, move directly to the radio menu, etc. These things happened whenever the headphone jack in the "jack" was moved around or pushed in. If i plug in any headphones now it starts to shut down automatically. Now since the zen vision w has an external speaker, i can use that with no problems no skipping no shutting down no nothin, the zen also has a TV out feature too and that gives me no problems cause its another jack. So im PRETTY sure that the phone jack is messed. My problem is that i dont know where i can fix it. I know of a http://www.aerozbooks.com but the website has SCAM written all over it. =P so ive contacted creative also about this and I am waiting for a reply.

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  • 2 more comments 
  • Anonymous Jan 28, 2008

    I just started having this same problem. Have you found a solution?

  • jimmyfich Jan 28, 2008

    I just strtaed having the same problem today. Any solutions yet?

  • jimmyfich Jan 28, 2008

    I am having this problem also. Any solutions yet?

  • Anonymous Apr 01, 2009

    exactly!

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Thers not really any solution for this, this is a rare problem. i suggest you take charge and push creative to answer ur questions about the phone jack

Posted on Jan 10, 2008

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I have EXACTLY the same problem. Creative just offered me a discount on a new product, but I want to fix my vision W. I've dismantled it and am now looking at the motherboard but can't see any broken solders... Any more ideas?

Posted on Aug 28, 2009

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Are you a technical person? ;-)
the jack probably broke off from the circuit board or has a cold solder joint (not connected to the board) or even the board may be cracked on that spot, this can be carefully repaired if you know how to solder.

hope this helps
thanks for rating

Posted on Jan 10, 2008

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