Question about Maytag MSD2454G Side by Side Refrigerator

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The ice flap in the door does not open when ice falls down the chute

The door seems to have intensified the spring since a normal amount of cubes does not open the flap. Everything else works perfectly.

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  • Bob LaRocca Jan 10, 2008

    You are quick and brilliant!!!!

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The door is opened by a electrical solonoid, not by the ice itself. This solonid gets corroded due to moisture, To axcess the solonoid remove water tray remove three torx screws removing trim panel, remove 3 more torx screw holding dispenser module to freezer door two on either sides and one by paddle. Maytag has a kit called a fountain door kit that has everything to rebuild the ice door system,

Posted on Jan 10, 2008

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1 Answer

Lg lmx25984 ice chute flap will not open automatically


On Mine, the solenoid connection fell off that allows the ice to dispense, Thank you so much!

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Our new 48" Viking side by side does not feed ice cubes adequately. If you need several glasses of cubes it stops feeding and when one opens the freezer door they are piled up and fall all over the floor....


I experienced the same problem several times with our VCSB483DSS also.

What I found was that the ice come down the chute side way and got stuck at the flap in the door. As you continue to press for ice, the machine pushes more ice & they all back up in side the chute and in the door, ready to dump on unsuspecting person who open the freezer door.

I think the the problems are:
1 - over application of foam insulation in the chute pathway in the door.
2 - possible bad timing on the flap opening causing the falling ice to get stuck.

My solution for the past 6 years:
1 - clean out the over application of foam insulation - this reduce the incident frequency from once a month to once or twice a year.
2 - inform my family member that if while you pressed for ice, and the ice is not dropping, but you hear the motor still cranking away, stop pressing for ice immediately. Stick you finger up the dispenser to make sure the flap is open, and push the ice to un-stuck them. And finally, be prepare to get 2 cups full of ice.

Viking may make professional quality fridge (13 years experience in restaurant business), but ice & water dispenser is not their strong point.

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1 Answer

GE mod #gsh22kgmb ww. port thru which ice exits


Try cleaning the edges of the flap and the ice chute as well. Once you've done that, check to see if the pivot rod is fully engaged at end side, as having it out of position could be causing it to "hang up" and not fully close.

If the rod has been knocked out of position, reposition it with your hands then you can lightly lube each end at the pivot points, with a food grade silicon lubricating spray. Use ONLY a food grade lubricant so you don't end up getting nasty tasting ice cubes or contaminating the cubes as they pass thru the chute and flap.

If that doesn't resolve the problem, you'll need to remove the chute & flap assembly from the dispenser section of the door and check for the return spring engagement, as it may have become disconnected and as a result, isn't closing the flap fully, as it should.

To do this, you'll need to remove the trim bezel around the dispenser section with a plastic putty knive (to avoid scratching the trim). be very careful when prying the bezel, do it VERY carefully so as not to snap/break the trim piece. Once you have that removed, you can see and get at the retaining screw(s) that hold the chute & flap assembly on the door panel.

Check the line drawing attached for proper part placement of the spring (part #63) and for seeing how your particular dispenser is attached to the freezer door.

http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=GSH22KGMBWW&productCategoryId=0165000&brandId=0432&modelName=REFRIGERATOR-M-SERIES&diagramPageId=00004&componentDescription=FREEZER%20DOOR&documentId=G0311032&backToLink=Return%20to%20Sub%20Components%20list#partLst

Hope you find this Very Helpful and best regards!

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try this site...input your model # and look for the ice door parts. Maybe a bad spring. They are also very helpful with their chat and phone assist., video repair etc. Make sure to get the model # though.
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Refrigerator/62-5-1414685-/Whirlpool-Refrigerator-ice-maker-overflowing-WRX735SDBM00?r=%2fShop-For-Parts%2fa4b5c21i2659d1414685%2fModel-WRX735SDBM00-Whirlpool-Refrigerator-Gasket-Seal-Door-Gasket-Parts
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1 Answer

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I have a similar problem. The repair guy took a look at it and stated everything is working and did not order any solenoid or any other parts. After he left the problem returned where ice comes down the chute it tends to lodge and keep the door open. I am disagreement with the repair guy and am leaning toward the idea that the spring has lost tension and is just too weak to close with any authority. There is a video on how to replace the spring on youtube. This is what I will be doing next weekend and will try to return to post results.

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