Question about HP Officejet 6310 All-In-One InkJet Printer
Nothing in or jamming document feeder tray.
Change the setup to scan to a file, rather than email.
Try a different USB port.
Reinstall printer/scanner drivers and software.
Posted on Nov 17, 2009
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Posted on Jan 02, 2017
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"Scan to email" feature is dependent upon the TWAIN and MAPI supported applications. TWAIN and MAPI (Message Application Programming Interface) are standards that relate to "Scanning" and "Scan to email" features respectively. Applications have to support these to make use of HP Director. Not all email accounts are MAPI supported applications. The following are the ones which satisfy the MAPI criteria.
Microsoft Outlook Express 6
Microsoft Outlook Express 5
Microsoft Outlook Express 4
Microsoft Outlook 2000
Microsoft Outlook 98
Microsoft Outlook 97
AOL E-mail Version 8
AOL E-mail Version 5
AOL E-mail Version 4
If you are not using any of the above email accounts, you need to configure your email account with Microsoft Outlook/Outlook Express to use this feature. After configuring, you can use the scan to Email feature by perfroming the following steps.
1. Open HP Director/ HP Solution Center.
2. Click Settings -->> Scan Settings & Preferences --->> Scan to... Setup.
3. Select the available destinations and add them to the front panel destinations.
4. While scanning, you will receive a window showing the scan details which contains the section "Where do you want to scan?". Select "Email".
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