Question about Canon PIXMA MP620 All-In-One InkJet Printer

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I had a paper jam in my MP620 printer. I have removed the paper, but I keep getting an error message, and now it says to contact a service center

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  • 62 Answers

  1. Look for any switch or guide that may be bent or out of place. This could have been damaged when a jam was removed.
  2. Look for any small piece of paper or staple that may have lodged in the paper path somewhere.
  3. There may be some form of error clear code that would need to be entered. It would be something like "holding down the print key and powering on the printer at the same time" The manual may tell you. There are different combos for different manufacturers.

Posted on Nov 17, 2009

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Posted on Jan 02, 2017

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Hi,

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Goodluck..

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reset to factory defaults, also check the whole printer for paper jams. A paper jam can often casue smaller pieces to get stuck in gears or rollers. The message about opening and closing the lid is how the printer knows you went in to check it and closeing it triggers it to try again. If thers still a jam it will keep giving the message. The fist jam was caused by something, check and make sure there isnt any pieces of plastic broken off inside. If it has a rear access panel, check there also.

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1 Answer

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Hi John,

Some small piece of paper or something stuck in the printer path, remove the paper feed tray and clean it completely , open the printer cover and clean any particles, try cleaning the printer head path also... if nothing is visible try using a torch light and then clean it from inside.... once done with all cleaning switch on the printer, things should be fine now... if not

Please get in touch with canon service center, if the printer is still in warranty, or try to contact local serive center....

Hope this answers your post, please let me know by providing your valuable feedback....

Thanks,
Robosoft.

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