Question about Video Game Consoles & Games
I do not think I have direct solution for you, but I know where the problem lies and I have a suggestion: get and install the latest DirectX distributive from the Microsoft site:
This may or may not solve the problem; it can be in DirectX or it can be in the drivers for the video card used in your computer.
In both cases, after updating DirectX I'd check for driver updates for the card.
And last, I'd check on DirectX settings and post them here:
(instructions taken from another site)
1. Go to the Start button and left click your mouse on it.
2. Locate the Run option and left click your mouse on it.
3. Type "dxdiag" into the box that pops up and then left click your mouse on the OK button.
4. This will run the DirectX Diagnostic Utility. From here you need to look for the button at the bottom of the window that says Save All Information and left click your mouse on it.
5. Now I would like you to save this information to your Desktop. Look at the top of the window where it says Save in and make sure the word Desktop appears there.
6. Now go to the Save button at the bottom right of the window and left click your mouse on it. Once you have saved the file you may left click on the Exit button located in the lower right of the window to close the DirectX Utility.
7. Now that you have the file saved; open your email and send this file as an attachment to support.
Posted on Nov 17, 2009
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Posted on Jan 02, 2017
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