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If i remember right the neon is a slider phone. if thats the case and the phone hasnt been water damaged there is a flex cable that goes between top and bottom. its a common issue for those to go bad and can cause the phones screen and speakers to not function properly, or both.
Sounds like water damage. Are there any red stickers under the battery? If so, then it is water damaged.
Either way, if you are the primary line then Verizon may offer you an early upgrade if your rateplan is above a certain price point (if that's who your on). If not, you can do an insurance claim, if you don't have insurance then you will have to either pay full price for a new one, or purchased a used one.