Question about Ecoquest Fresh Air Air Purifier

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I have 2 ecoquest fresh purifiers 1 will not power on would that be a fuse issue and the 2nd the sanitize mode won't work would that be a starter balas(ms)???can you help???

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I would certainly check the fuse on the one that does not power on. If the fuse is good then there probally something wrong internally.

As for the one that does not sanitize, has the plate been cleaned? It can have a build up of dirt on the metal grid and or the contacts that will cause it not to generate ozone. The plate and contacts can be cleane with an amonia solution of one part amonia and one part water. Soak the plate in the solution for 10-20 minutes then scrub with an old toothbrush, and rinse the plate with tap water. You can clean the contacts with the amonia solution using a toothbrush. Allow the plate to dry overnight or you can use a hair brush to dry thoroughly.

Posted on Dec 24, 2009

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Eco Quest Fresh Air


Have you unplugged it? Or is there a hard reset for it other than the reset button? Can you try to hold the power button down and see if that does anything? But try to pull the filter and stuff out again, after you have unplugged it, see if that works.

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Well you need to promptly contact the seller and inform them then ship it back and ask for a replacement or money back, this is all one can really do, as to tamper with it would void any warranty, it should work out of the box, first time.
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The FA2 uses several technologies for purification. The "normal" mode produces purifiers using the honeycomb RCI cell and UV light. This has little or no odor.
Open the back of the machine, or shine a flashlight through the front to make sure the white 4" plate is inserted, closest to the back screen. If it isn't, you'll need to either put one in, or order one from Vollara (new EcoQuest company name) @ 1-800-989-2299. You can use #16618 as the dealer referral number if you are no longer in touch with the registered distributor who sold you the machine.
When you turn the machine to "purifier," you should then detect the "fresh air" smell. You'll see square footage numbers, which you should set according to the immediate area, NOT total for the building! Also, the machine directs the air flow to the sides in a "V" shape, rather than straight ahead. So if you're standing close to the machine, smack-dab in the front/center, you may not be able to smell any of the purifier!
When the machine is on "Away" mode, the purifier and fan are ramped up to maximum strength, and you can choose 2, 4, 6, or 8 hours for this super-sanitization. At then end of that time, the machine will return to whatever setting you had it on for daily operation. No people or pets should be in the immediate area, because the purifier is strong and likely to be uncomfortable. (Set the timer for 2 or 4 hours less than the time you expect to be "away," to allow the purifier levels in the home to return to a pleasant level.)
Hope this helped.

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1 Answer

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The UV light is a Flourescent like bulb. It has a starter. The starter and bulb can be bought on Ebay for about $20. It is easy to replace.

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1 Answer

I have an ecoquest fresh air purifier and the end of a red wire was corroded so I replaced the end with a new one, but the unit doesnt seem to be producing any ozone smell or sanitizing. It seems as if...


That corrosion is oxidation for the lug connecting the grid plate.Metal contact fingers make contact on the plates metal grids.The same corrosion exists on those metal contact fingers and the plate itself. Clean the fingers,ensure good connections as the other wire connector spade for the other contact finger is probably compromised. You might de-oxidize the plate by soaking in pure white ammonia.At any rate,I agree about the quality of the machines and you might be faced with a small parts order from eco-quest.Do include the plate, a bulb and the bulb starter. I run 5 of these in a commercial setting and they are fairly enjoyable to work on.

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1 Answer

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There could be a couple issues at play here.
1) The power cable might not be plugged in correctly.
2) The fuse might be blown
3) there might be another electronic failure.

1 and 2 are pretty easy to check. Go to www.healthylivingia.com and look for the FreshAir, under the support tab you will find manuals that you can print out.
For the third option you would have to send it in. An authorized repair center needs to take a look at the machine and diagnose the problem. You can call EcoQuest at 1-800-989-2299 to find out where the closest repair center is.

I hope this helps.
Eric

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1 Answer

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I don't know if I'm allowed to post a link or not, but I'm giving it a try.

Here is a link to the .pdf for the product manual for an Ecoquest FreshAir unit:

http://www.ecoquestintl.com/dlrdown/website_om/faom_62-00230.pdf

This is the one that has the 'away' mode on it.

Here's the main website where the product manual link can be found, it may help you find your other manual:

http://www.ecoquestonline.net/retail_products/fresh_air.asp

Hope this helps!

susanszy

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Eric

Download PDF Manual

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