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Hi, your thermal transfer film in the larger internal trap door on the printer- slide on RHS of printer will open it- is either loose or out of its holder. Open the door, remove the rolls- tighten then refit. Close the door and retry. Make sure you remove and refit the paper each time you start your machine as the paper tends to roll up as it has been fed into the printer about 3cm after it last printed and this curls the papers end. I normally turn the paper around. Inset a minimum of at least 2 to 3mm thickness of paper. Let me know if this works- Ross
Hi, usually it is only a matter of removing the paper and turning it around prior to printing- but only at the start of each session. There may be a small piece of paper jammed in the paper throat area. You may be able to just see it if you open the paper draw or the plastic film area. You can access the latter area by sliding the tag downwards on the RHS of the printer. The piece of paper will be right at the bottom. Occasionally there is a full piece rolled up in the shoot that you can see above the film. You may have to remove the film rolls to access this. Make sure you look at which roll goes where before you remove them.- Ross
Hi John, there may be the smallest piece right down in the throat area. Occasionall there can be some also completely rolled up in the paper shoot behind the rolls of film. I always remove the paper and turn it around prior to printing. At the end of each printing session, the next piece is drawn in and partially curled for 4cm. This will cause it to roll up inside at the next printing attempy- 9 times out of 10- Ross
Clear the error by turning off for 30 seconds.
This indicates loss of home position reference and often can be rectifieD simply by giving the entire white board belt a thorough clean. Ensure that you clean it at both ends. You may need to move the belt by hand to do this, if so FIRST TURN OFF the POWER.
Just the lower half has a 1 inch line that follows across it. From the line above that every thing else is clear and perfect the way it should work. I cleaned every thing in the dam thing but still have the 1" bar at the bottom. So from their I have no clue what to do next. Any advise would help me greatly.
After looking at the troubleshooting section in the manual (what we should have done in the first place before posting this lol) we realized that we just needed to simply replace the Thermal Transfer Film.