Lcd, picture not showing up

Feb 25, 2009

-   In May 2007 I bought a 46-inch Samsung LCD TV from BestBuy. In February of this year, 7-8 months after the 1 year warranty expired, my TV stopped working properly. I can hear sound, but no picture. I work with technology and I am an expert in home theater setup so, I checked for all possible causes, like bad cable connections, etc. No luck. I decided to research the issue on the Internet and very quickly found-out that there are hundreds of other consumers that have experienced the exact same issue with that specific set (LN-T4665F), making it clear that it is a manufacturing defect.
On February 24th I called Samsung to arrange service and I was told I would have to pay for it because the set was out-of-warranty. Considering this was clearly a manufacturing defect, I didn't think that was fair and the agent told me to call their escalated costumer service department, or ECR. I called the next morning and, after having to explain the exact same story all over again, was told by an extremely rude agent called Tutson that he wasn't going to transfer my call because "just because I saw it on the Internet it doesn't mean it is true". I continued to ask to be transfered and he continued to say no, in an extremely rude way. I hung-up the phone. To my awe, my cell-phone rings and it is this Tutson gentlemen calling me to scream to me about hanging-up on him. I couldn't believe it.
I eventually found the direct number to the ECR department and spoke with a person named Britney who told me there was nothing she could do because they have a procedure.

Here are a few links to other people saying they have the same issue:

http://www.answerbag.com/q_view/851985
http://www.justanswer.com/questions/1ikml-no-picture-46-inch-lcd-samsung
http://forums.cnet.com/5208-4_102-0.html?threadID=323237
http://www.broadbandreports.com/forum/r20889230-Samsung-LCD-TV-No-Picture-but-has-Sound
http://www.dslreports.com/forum/r21694641-Samsung-LCD-TV-No-picture-with-sound
http://www.avforums.com/forums/lcd-televisions/795529-samsung-46inch-lnt4665f-no-picture-but-can-hear-sound-please-help.html
http://www.fixya.com/support/t745811-no_picture
http://www.fixya.com/support/t344968-lcd_picture_not_showing_up

If you're interested in joining me on a class-action lawsuit against Samsung and their awful customer service, send a message to samsunglawsuit@malencar.com
-   smsnglawsuit

Feb 18, 2009

-   I also have the same problem. My TV only just over one year old. I call samsung but no help. they are saying the panel problem, which may cost $1300 for new panel and $275 labor if your warranty expires. I decide I will never ever buy Samsung TV any more. Only one time and bye Mr. Samsung! Two of my friends also have the same problem too. -   Bye Samsung

Jan 02, 2009

-   I have the same exact problem!!! i replaced the backlight inverters plus the power supply,i still get the tv to turn on for 3 seconds and then the backlights turn off, i don t know what to do anymore,could it be one of the flourescent bulbs, or the main board,please help me ialready spent 310 dollars on this freakin problem..very very upsetting!!! -   nomosamsung4

Dec 23, 2008

-   I have a 46 inch lcd samsung that I purchased in Sept 2006. Yesterday the screen went black but I still have perfect sound. Obviously, my one year warranty is up. I am going to try the 4hour turnoff to remedy it...hopefully that works!!! When I bought this TV I was told that it was the TOP OF THE LINE and 1080 had just come out. By the time I bought the wall mount and had it delivered I spent well over $4,000!!!!!!!!! I am SO AGGRIVATED that a $4,000 product can't even last long enough for me to pay it off!!!!!-   Guest

Dec 04, 2008

-   Same exact problem. Turned on the TV last night - after a very quick flash of image the screen goes completely black. Called Samsung and they gave me phone numbers for two defunct service centers and little to no help. They seemed to be fully aware of the problem, too

After a quick internet search I found this issue occurs in other Samsung models as well. It's unconscionable that Samsung has not issued a recall to fix this problem or is willing to provide customer service to those who experience this issue. I, for one, will never purchase another Samsung product again. -   bribrica