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Can you walk me through how to unseat my video card or determine if it is loose?

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  • kstockton490 Nov 16, 2009

    mine is the 2nd one but I can only see the blue clip that is supposed to release/secure it but can't see a screw. Is it inside also? I can see screw at top and bottom of the bay doors but...

  • kstockton490 Nov 16, 2009

    I will go look again. Model is Dell Dimension 9150

  • kstockton490 Nov 16, 2009

    dell dimension 9150

  • kstockton490 Nov 17, 2009

    I have the release mechanism which I can open to expose the card but don't know about card retention door releases; I will have to print it out to see if I can understand/get it to work.

  • kstockton490 Nov 17, 2009

    i finally got the card out and put it back in but still got the same message: stop c000021a 0xc0000135 0x00000000 ox00000000. Reseating the graphic card was one of the solutions

  • kstockton490 Nov 17, 2009

    I understand it could also be a driver issue and that I should reinstall it but i can't do that without fully being able to get windows launched could i? I only get as far as windows xp screen and then it turns machine off and gives me the c000021a 0xc0000135 error message



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Hello and thank you for using Fixya's services.

First, you need to make sure that the computer is turned off an unplugged from the outlet.

On the back of the case, there are a couple of small screws that will need to be loosened, so that the left hand side of the computer case can slip off. (this varies depending on computer model and brand, please let me know which you have an I can assist more detailed instructions).

Once the screws are off, you can slide the side of the case off. Sometimes it is a little struggle but you will get it off.

Once you get the side off, you will be looking inside of the computer. You need to be grounded when you touch anything inside of your computer as to not cause static electricity on any electronic components. You can do this by touching the metal on the side of the computer case.

Here is the question. Do you have an integrated video graphics card or a PCI slotted graphics card. If you have a integrated video card, it will be located near the top of the computer (back). If it is a PCI slotted, it will be lower, near the bottom of the case (see pictures).

Integrated (onboard) video graphics

can you walk me through - a5815c6.jpg
PCI Card Video Graphics
f42b091.jpg If the card is integrated (first picture) there is no way to pull it out but you can wiggle it from the front to see if it is loose. Usually, when these go out, it is recommended to purchase a PCI (second picture) and install.

If the video graphics card is like picture number two, then you will see a small screw holding it in place. With a small screw driver, release the screw (you should still be grounded). Once done, pull the video graphics out of the slot and push it back in.

I recommend re-seating it because if you are having problems, this will usually solve in most cases.

Now, put the screw back on, replace the side of the computer, plug the pc in and turn it on.

If you pulled the video graphics out, Windows will read it when you turn on the computer. If it is faulty, then you will have a black screen (as you probably do already) and will need to replace.

If you let me know what problems you are experiencing, I can further assist in troubleshooting.

Posted on Nov 16, 2009

  • 5 more comments 
  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 16, 2009

    Depending on the model, you may have to release a plistic gage on the back of computer. It should just unhook.

    The arrow shows where the location of screw is.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 16, 2009

    Whats the brand and model of your computer?

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 16, 2009
  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 16, 2009

    The link I provided above will be very helpful and is fully detailed for your model.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 17, 2009

    Try taking the card out and using the integrated video graphics if there is one.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 17, 2009

    Your computer (from what I can see) doesn't have an integrated video graphics card.

    Suggestion: If you have another computer with a PCI video graphics cards, you could pull it, use it in the computer and at least get it to boot up.

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Nov 17, 2009

    Last resort, if nothing else can be done, is to reformat the computer. You will need your restore or Windows XP CD. Place the CD in the cdrom, start the computer and hit any key, when it tells you to boot from disk.

    Note: This will erase everything on the hard drive but will get your computer back up and running.

    At this point, the only way to save your data is to pull the hard drive and slave it to another computer. The other computer will read it as a seperate drive and you can copy and paste your documents over.

    Note: If when you start your computer, and press F11, it gives you the option to factory restore, then the Windows is on the hard drive and you will not need a restore disc. This usually only applies to computers running Vista (even if it had it before).

    It doesn't sound the a hardware problem. It sounds like the Windows operating system is corrupt, which is why it is "rebooting" over and over and showing the blue screen. So this option may be the way for you to get it back up and running.



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