Unfreeze touchscreen pad to be able to retrieve text messages off of the phone before initiating warranty exchange. Have to have text messages off this phone before I can do anything! Imperative I have for a court issue. There has got to be some way to unfreeze the screen. Froze right as I was forwarding each text msg. to my email address as this was the only to do so per LG and AT&T customer supervisor reps. I am not giving up as they said that a service tech. for cellphones should be able to help me with this problem otherwise I have to lose all data! Cannot go that route. Very important. Thank you. Danette Polchowski Los Angeles Area downtown LA 213 479 0949
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This is actually a problem in some new touchscreen phones sometimes do freeze. The best thing to do would be to see if there is a software update available for you phone. If not then you need to contact verizon and check if they would let you exchange your phone, depending on how long you have had it.
Hope this helps,
There is no way. My touchscreen has stopped working several times and everytime fixes itself after a few hours. DO NOT let this phone ANYWHERE near moisture or water, the touch screen is very sensitive.