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Fax not working

For some reason I cannot use the fax on my computer. I had a printer icon and fax icon in my 'Printers & Faxes' But now only the printer icon is there. I went into 'Add/Remove programs', and went into the add components, I noticed the check (tick) mark had disappeared, so I put it back in again, thinking that was the problem. When it still was not working, I went back into the components and the tick had disappeared again.
I have used the fax ever since I have had the computer - about 2 years, with no problems at all, why all of a sudden would it disappear. I have uninstalled the printer, and reinstalled it with the CD for the drivers, but it makes no difference.
Help would be very much appreciated. As I seem to have tried everything I can think of

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Try installing it on another computer.
That problem might have something to do wth the operating system .

Posted on Jan 09, 2008


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I disconnected the hp officejet all-in-one from my computer and later reconnected it. Now it thinks its a fax machine, and won't print from the computer.

it (Hp officejet 4315v series FAX) must be set to default that's why it would not print.The default printer should be the Hp officejet 4315v series,the one without the word fax in the end.
Here's how you do it:
for windows XP operating system
  1. click on the start button on your computer.
  2. click on printers and faxes.If it is not on the start-up list you can click on control panel ,click on printers and faxes or printers and other hardware.
  3. in printers and faxes,it will display all the printers installed on your computer
  4. look for officejet 4315v series or officejet 4300v series then right-click on it's printer icon then left- click on set as default.
  5. try printing from the computer.

for windows vista operating system
  1. click on the start button on the computer
  2. in the search box,type in printers,hit enter key on the keyboard.
  3. in printers,it will display all the printers installed on your computer
  4. look for officejet 4315v series or officejet 4300v series then right-click on it's printer icon then left- click on set as default.
  5. try printing from the computer.

If it does not print download the print diagnostic utility from the hp website.It is a helpful tool in diagnosing printing problems.I will provide you the link.

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My hp desk jet 4215 is on fax mode and wont print can you tell me how to fix it

When you install an all-in one printer it creates 2 icons under printers and faxes, one is for the printer and one for the fax. With the issue that you're having it could be that what's set to default is the icon for fax, that's why whenever you try to print something it pulls up a screen for fax. Just make sure that you have the printer icon highlighted when you print. To set the printer as the default: Go to your Start button on your computer and go to Printers and Devices (Printers and Faxes for Win XP), if you can't see that on the list, go to Control Panel instead and click on Printers and Devices (Printers and Faxes for Win XP). Right click on the icon of your printer and click on Set as Default Printer. If the icon for your printer is missing, it might have been removed/deleted, in that case, you have to uninstall and reinstall the software.

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In windows Vista or 7:

  • Open Printers by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.

  • Right-click the printer you want to use, and then click Set as Default Printer. A check mark is displayed on the printer icon to mark it as your default printer.

  • In windows XP:
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    If you are using Windows XP, click start, click Printers and faxes, you would find your printer listed in that window, make sure that your printer icon is selected as the default printer, this issue occurs when the fax icon is selected as the default one, i.e you would have an icon for the same printer series that starts with 'Fax'. If that icon is selected you would face this issue when you try to print and you get the fax menu.
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    to fax directly from computer you must plug the modem cable from the printer to your computer i think, unless it has a option in the drivers, but i don't think so. Then you have to download a program or if you have xp use the fax wizard in the printers and faxes.

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