The vac. works when I use the hose but to vac floor it does a poor job

Hi Cherie! To switch from tools back to floor you only need to disassemble the hose from the cleaner. Be sure to close the circular hose port on the nozzle. Hope this helps!

Hi! To switch from tools back to floor you only need to disassemble the hose from the cleaner. Be sure to close the circular hose port on the nozzle. Hope this helps!

If you've tried several different attachments and they all exhibit the same poor suction problems, you should completely check the parts of the vac that are common to all the parts that have the problem.

Since the motor creates good suction without attachments, I suspect the problem is the hose. Either an obstruction or a crack. Typically, if you block the end of the hose, the pitch of the motor's sound will go up slightly - like it it is spinning faster (it is). You can keep removing parts from the vac intake until the motors sound decreases - and that will indicate the part that has the obstruction. If it is a hose, you should clear the obstruction with a "snake" or other object like a pole.

If the motor sound does not change, then there is likely a split or crack somewhere between the intake of the vac and the device. You'll have to check it carefully - or if possible - connect it to the output of a vac and seal / cover the end. Feel along the length of the hose, etc. for air being blown out. Repair the opening and you should be "good to go"

Good luck!

Have you checked the hose for clogs or leaks. Clogged and leaky hoses are an area of concern with any central vac. Unless you hose has a hose sock, then wear and tear from constant rubbing on floors and other surfaces will result in holes and cracks. Pulling the hose can also result in leaks where the hose attaches to the handle and intake connector.
Mix some dish soap with water.
Use shop vac to blow air through hose, with other end capped or "clogged".
Apply soap solution to each end of hose.
If bubbles form, this indicates leakage. Hose will need to be replaced.

Has the floor brush ever worked for you? I thought it was broken at first too. The hose has to be inserted in the appropriate hole in the side of the machine. The hose is where all the suction comes from, when you put it in the side hole it will provide suction for the floor brush.

I would check the bottom of the unit to see if there is any blockage. I don't know if this unit has a switch that you set to switch from hose to floor. If so I would set it to floor and see if there is any suction in the hose, indicating a switching problem. If there is no suction in the hose, I would still check the bottom of the unit and disassemble it as much as you feel comfortable to see if you can see any blockage. Good luck!

Please define "works" on carpet mode" do you mean when you say it does not work at all, that it does not run, or does not have suction.
This sounds like the symptom of a clogged hose with blockage like this another vac needs to be used to draw things back out of the hose the way they went in.. Remove the hose and try dropping a penny through it . If there is an obstruction the penny will stop at that point and rattle inside the hose.

With a blockage at the hose, your power head will still lift lint and light soft dust, it will appear to have suction because the brush will sweep but the dirt will not go all the way through the hose.
Please post back to clarify if this is a vac that does not run or simpley has no suction

the water out let are pluged the machine sits dormant with soap in gravity pulls it down and the heat drys it. thus on h2o now to fix it turn up side down remove screws from bottem plate and belt assembly turn back over lay handle on floor remove scews from middle front and back use long blade screw driver remove cover with cellphone take pic of vac with cover off [ for reference on reassembly] water head located on the front of vac pull head and hose from seat wash with hottest water you can stand try to blow air through it with your mouth .with cover off put water tank in plug in vac careful not **** any thing up turn on vac try the water if no try pump check hose connector. To reassemble reverse steps using pic as refenece this should help later

Your problem is inside the vacuum hose where they have installed a small coiled hose that carries water to the smaller power head for upholstery. After taking this apart I found the inner smaller coiled hose was broken at 2 different places. A very poor design and poor quality material. The hose looked like it was rotted. This could be from old detergent left in the line or maybe the wrong detergent. A job to get it apart but if you remove the three screws that hold the side plate over the electrical you can block that hose off and the machine will work on floors only as the water to the power head is terminated.