Question about Philips GoGear SA261 MP3 Player

1 Answer

Finding Device Manager

My player says there is a player problem and to hookup to pc and start Deveive Manager but i can not find it any where Please help i need to locate the device manager for my player any sugestions


Knight_Wolfe

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  • jmeeks Jan 17, 2008

    looking for a web site where i can find driver fro my sa261 mp3 player

  • Anonymous Feb 08, 2008

    my device says connect to pc and start device manager. when i connect the deevice it says insert disk in drive.

  • chamo248248 Jan 23, 2009

    el computador no me reconose el mp3 que hacer

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  • 8,596 Answers

Once you have the Device Manager, click on the Repair tab. to find Device Manager:

Go to www.usasupport.philips.com, enter in your model number - SA261; on the next page, click on SA261/17 (not /17B); click on software and drivers; then click on, Firmware upgrade - software

If this fails, enter model sa6087 and click on the "Device/Firmware Manager" link under the software & drivers section for that device

If this fails, go to start-->settings-->control panel (if using Windows XP), click on Add Hardware (with the GoGear connected), and run the Add Hardware wizard

Vista has a feature that allows you to add the driver by searching on the internet;
1) Go to www.microsoft.com, enter your mp3 player model number in the search tab and see if a new driver has been developed for this device to make it compatible with Vista
2) With your mp3 player plugged in to the computer, go to Start --> Control Panel --> Systema nd Maintenance --> Device Manager
3) Find your mp3 player on the list and double-click the device; click on driver tab and then update driver - select the option that allows you to search the computer AND the internet for the driver (make sure you are connected to the internet BEFORE selecting this option); if you do not see your exact mp3 player name on the list, look for a similar looking name on the list such as "MTP Device"; also, look for devices with a yellow exclamation mark next to them - this is a sign of a device needing a repair or driver update

If all of the above fails, reply to me - I have a few other tricks up my sleeve.

-Tha Mp3 Doctor

Posted on Feb 04, 2008

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Posted on Jan 02, 2017

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So my philips mp2 sa2315 would usually turn off every once in a while i would switch a song.That wasnt a big problem i would just turn it back on and go back to what i was doing.But recently now when i...


Hi mizzdramapri,

I would attempt a Repair, which will update the firmware and restore the unit to factory settings.

For more information on this product, including FAQ's and manuals, visit: http://ow.ly/6j8Gd.

Hope this helps - if so, let me know by rating this solution!

Here are instructions for the Repair:

IMPORTANT: Please back up data in the player before performing a repair.
  1. When your player is locked up or seems dead, you may connect to your PC to repair the device with the Device Manager.
  2. Launch Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA2xxx > Philips SA2xxx Device Manager on your PC.
  3. Connect your player to the PC.
  4. Device Manager should acknowledge your player and automatically go into recovery mode.
  5. Follow the instructions given by Device Manager to proceed.
  6. After the player has been repaired, click OK and disconnect your PC.
  7. The player is ready for use again after restart.

Aug 27, 2011 | Philips SA2315 MP3 Player

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My Mp3 player was not starting. while connected to PC or not


Hi jai mosl,

You may want to consider performing a Repair in order to return your player to factory settings, improve functionality, and update the firmware. Afterwards, be sure to charge for several hours and practice a regular charging routine.

IMPORTANT: Please back up data in the player before performing a repair.

  1. When your player is locked up or seems dead, you may connect to your PC to repair the device with the Device Manager.
  2. Launch Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA2xxx > Philips SA2xxx Device Manager on your PC.
  3. Connect your player to the PC.
  4. Device Manager should acknowledge your player and automatically go into recovery mode.
  5. Follow the instructions given by Device Manager to proceed.
  6. After the player has been repaired, click OK and disconnect your PC.
  7. The player is ready for use again after restart.
If you are still experiencing issues, you can find FAQ's, software, and manuals at:

http://ow.ly/64mxe

Consumer Care can be reached at 1-888-744-5477 if you need additional assistance.

Hope this helps! Let me know by rating this solution. Thank you.

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My philips HDD14xx gogear says please connect to pc and when I connect it still doesn't work


Hi fathy eldin,

For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

There is an FAQ on PC Recognition @ http://ow.ly/5R5YV, but I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

Try doing a soft reset first.

  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

  1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
  2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
  3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
  5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    070327115511_18302.gif
  6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

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My philips mp3 4 gb player froze up while trying to download music I have tried the reset button and it still goes to the froze up spot


Visit the philips website and found your product. Download the device manager program and install it to your computer. Run the program, keep pressing the 'return' button and put into the pc's usb. Keep pressing, the device manager program will find the device and then you can solve the problem by the program.

Jan 02, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My pc canot detecte my mp4


Your MP4 driver disk must be installed and run BEFORE you hookup the MP4 player.
If you have done the faux pas above, all the installs in the world will not fix it. You MUST remove the USB driver. Use Device Manager. In XP, this is found by right clicking my computer and selecting properties. In properties select the hardware tab and choose 'Device Manager'.

Stop here. If you have no idea what I wrote, review 'Device Manager' on the Windows Website or ask a KNOWLEDGEABLE friend for help. See http://support.microsoft.com/kb/310123.

Now, select the MP4 device, while it is plugged in to the USB port, and right click. Select 'Uninstall'. Remove your MP4 device when device manager is done.

Close Device manager and all the other windows. Start your USB install from scratch, without the USB plugged in untill the install asks or completes.
I have ALWAYS had successful installs with this method.


Mar 28, 2010 | Ice Tech KEO MP3 Player

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Hi team,i am facing problem with philips go gear 2GB player, Problem is :when ever i switch it on,"please connect to Pc and use device manager to repair" please help me in this scenario,explain...


Hello,
I'm not a team member, but
1. Select your GoGear 2GB player from this list:
http://www.search.philips.com/search/search?q=GoGear+2GB&s=all&l=global&h=all&o=
2. When not having the program Philips Device Manager installed on your computer yet: Look under Software and Drivers, select the Device/Firmware Manager for your player.
2.1 Run the execute file Device Manager for installing the Device Manager toolbox.
3. Run Philips Device Manager:
  1. Having launched Philips Device Manager at Start -> Programs -> Philips Digital Audio Player -> SA2XXX -> Philips SA2XXX Device Manager on your PC
  2. Connect your player to the PC
  3. Device Manager should acknowledges your player and automatically goes into recovery mode.
  4. Follow the instruction of the Device Manager.
  5. After the player has been repaired, remove it from your PC and re-start.
If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

Feb 21, 2010 | Philips Audio Players & Recorders

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Cannot figure out how to hook up speakers external on my hp pc de


please check if you have drivers installed for your sound device and if your sound device is working fine. please try following steps, go to start--run--type devmgmt.msc--device manager window will open-- check if u see any yellow mark in front of sound devices

even if you dont see any yellow mark. please go on drivers and download page on hp website. please put your model number in there. If you need any help please let me know i can send you the link for this. download sound device drivers. most of the time HP use realtek ac97 or realtek high defination drivers. it could be different one too. if you are unable to get it from HP website you can download it from realtek.com too
last step : if other steps does't work :
go to start--run--type services.msc ---go to window audio -- if service is stopped for some reason please start it manually by pressing start

Good luck !!

Feb 22, 2009 | Compaq Presario 5000 PC Desktop

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PLEASE HELP ME


Reset the player, then update the firmware from Philips website. If that fails:
Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab. Then click on the “Repair” button to start the repair process. Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in. If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

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Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

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The Device Manager came with the installation CD. If you lost the installation CD, you can get the Device Manager by going to www.usasupport.philips.com and entering in your model #, and going to "software & drivers"

If Device Manager is already installed, you can find it by going to Start --> All programs --> Philips Digital Audio Player --> Philips Device Manager

Jun 22, 2008 | Philips GoGear HDD6330 MP3 Player

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