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No water coming out of water filter

The water is not going from the plastic water tank reservoir into the internal chilling tank. Therefore the internal tank is empty. I have changed the filter to no avail. When I put the resevoir in position 1 bubble comes up but water does not continue to flow into the internal tank. If I remove the reservoir I can push up the valve and the water runs fine. The motor still runs when i push the button.
I put this under electric kettles as i could not find water filters.

no water coming out

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