Question about Washing Machines

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We live in Spain and purchased a Bosch Mxx 7 tumble dryer, model WTE841P1EE/15 FD 8808 Z01478 one year ago. We are retired English and, unfortunately, do not speak Spanish so we are contacting you direct. We have been experiencing a problem that the machine does not dry large bed sheets correctly. The reason for this is that the drum only rotates clockwise and rolls such large items into a ball where the outside dries but the centre is still wet. Your service engineer visited us and said this was correct for this machine! Our previous driers (and our daughters current 5 year old Bosch) rotate in alternate directions and consequently unwind such balling conditions. We are most disappointed with this result which seems to us a retrograde step in machine design. Can anything be done to correct this fault? For example, would it help to wrap such large items around a perforated 10/15cm diameter hollow plastic tube? Do you have such accessories?

Posted by on

  • lesliepower8 Nov 30, 2009

    Thank you for your email reply to my query regarding the Bosch tumble dryer.
    After considerable delay, the Spanish Bosch agents have just confirmed their previous statement that this machine rotates in one direction only.
    If you are correct the clearly the Spanish agents are not qualified to service this machine and I need to know how to contact the manufacturers, presumably in Germany, to get my dryer corrected. It is still under warranty.
    Please respond asap, thank you
    Les Power


  • lesliepower8 Dec 02, 2009







    Normal
    0






    I
    must express my disappointment at your failure to answer my very
    straightforward question – does my model Bosch Tumble Dryer rotate in one
    direction only or both directions.



    Your expert, rylee_smith, said both
    directions and gave two possible reasons why it might fail to do so.



    The Spanish Bosch agents have, however, subsequently
    confirmed their statement that it only rotates one way.



    Your latest response avoids the question
    altogether by naming other parties I should refer to,



    I find it hard to believe the question
    is that complicated.



    Unless you can come up with a more
    positive answer I certainly do not believe I should pay you for this lack of information
    which leaves me no further forward with the problem.





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3 Answers

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I can understand your problem . with very large bedding it will not tumble and turn in order to dry. whirlpool and maytag and others / " when the sheets and blankets are 50% dry pupp the out and turn them . restart dryer . this is the best ans to this type of problem . as we nor you change the design. I have not seen a dryer that tumbles both directions during dry cycle but in the press care or wrinkle release cycle ( end of cycle only drum will reverse.. up to 20 min .. hope this will help. mm

Posted on Dec 03, 2009

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For contact, call 1-877-Bosch99 (267-2499)

Bosch Germany
: www.bosch.de
Customer Care and Located Service: www.bosch-do-it.de
Hotline (9 Cent/Min.): 0180 / 333 57 99

Bosch USA
Address BSH Home Appliances
5551 McFadden Ave.
Huntington Beach, CA 92649 Tel 1-800-944-2904 Fax 714-901-5360
Hope helped whit this.

Posted on Dec 02, 2009

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  • 8,619 Answers

Hi


Thanks for using FixYa. The dryer is required to be rotated in both the directions. As it is not rotating like this, then it means that either the capacitors have gone bad or starter coils are shorted. Please check these and replace whichever is required.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Posted on Nov 16, 2009

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