Question about HP 1040 Plain Paper Inkjet Fax

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Why is it when I am sending a long distance fax to another state I receive a code that says G3.

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There are several reasons this could be happening.

  1. Does your office allow for long distance dialing and if it does, do you need to "Dial 9" or some code before dialing long distance?
  2. Have you dialed "1" before the area code?
  3. Is the area code correct?
These are the most common reasons why you would get a long distance error while faxing. Hope you find this useful.

Posted on Nov 16, 2009

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It almost seems your HP machine is arbitrarily denying you access to long distance numbers. Try referring this issue directly to HP for an explanation.

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I just purchased an intellifax 2820. I cannot send a fax out of state. I can send in the state. What could the problem be?


Plug a regular phone into the fax jack and dial an out of state long distance number. If you listen carefully, it will probably tell you that you have not selected a long distance carrier. For fun, you can also dial 1-700-555-4141 and listen to the "no pic" message. Now call someone and get an LD carrier.

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We have a HP 1050 fax machine. Usually when we send something, it displays send ECM and the number of pages. Occasionally it displays send G3 and the number of pages. I can't find anywhere in the user...


this is just the transition speed and line condition and you dont have to worry about it , the machine will give you an error code if the faxes dont go through alturnativly contact the reciever of the fax to check that they have recieved it

G3 means poor line condition

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Fax problem. Trying to send international fax to France. I can hear the fax number being dialed ok, but no connection after 12 rings. Calling fax number from phone hooked up through mp530 connects ok! ...


Hi ...

It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.

Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212

Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.

Tips to help you send a fax using a calling code.
  1. To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.

    Example: 12125551212p123456

    The number of pauses will depend on the phone / PBX system.

    It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.

  2. Connect a telephone to the fax machine.
    1. Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.

      mp530_telports.gif
    2. Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.

      mp530_telports.gif

  3. To send a fax using a calling code, it is recommended to dial using the attached telephone.
    1. Press the <FAX> button on the operator panel.
    2. Insert the documents face-up on the ADF.

      mp530_adfguides.jpg
    3. Pick up the handset of the attached telephone and confirm you hear a dial tone.
    4. Dial the fax destination number on the attached telephone.
    5. When you are prompted to enter your calling code, dial it on the attached phone.
    6. When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
    7. Hang up the handset.
    8. When the transaction is complete, the fax machine will return to standby mode.
Don't forget to vote if this helps ... Cheers :)

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Can't send a fax.


This can be tricky and sometimes requires some playing around with to get the settings you need. Here is a document that HP created for just your situation. You may need to try it a few times to get the timing right but once you figure it out you should be able to use the same formula for all other fax calls long distance.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01821&cc=us&lc=en&dlc=en

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Can't fax long distance now-


Do you have a DIGITAL phone service like Vonage?

Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line..

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I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error

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