Question about HP OfficeJet 6210 All-In-One InkJet Printer

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When I fax it says phone off hook. I get a message stating no answer.

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  • 10,406 Answers

Try dialing the FAX-number with your cell-phone.
Do you hear the "ring", or does the telephone-company give you a "busy" signal ?

Some FAX machines are "busy" -- receiving many FAXES from multiple customers -- reprogram your FAX machine to "retry" a few times.

Or, when a receiving FAX runs out of paper, it sometimes refuses to accept "new" faxes.

Posted on Nov 16, 2009

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine

go back to your receive mode settings press menu > receive mode settings > scroll to your situation (fax/tel auto switch) and adjust # of rings before the machine picks up. If you have a small bussiness maybe you should consider the DRPD (distinctive ring pattern detection) and have a seperate phone number on your home line. the cost is minimal and worth the aggrevation!

Posted on Jan 11, 2008

  • 84 Answers

SOURCE: Fax problem

unplug the fax from the phone line. call it from you cell.if you hear your phones ringing in the house, plug the fax machine back into the jack. [you should still be on your cell phone] if the line goes dead or stops ringing, there is a short with the fax machine or wire to the jack.if you hear a busy signal without the fax plugged in, unplug everything you have plugged into phone jacks thruout the house. call your # again.if you hear ringing on your cell phone, plug everything back in one at a time.[again while still on your cell phone] if it was one of the phones plugged into a jack, when you plug the shorted phone back into the jack, the line will go dead again. that phone or cord is the problem.
if still rings busy when everything is unplugged, then call your phone company. it can be an inside wire or jack problem, or the problem is outside your home.
hope this helps
wg

Posted on Feb 05, 2008

SOURCE: phone off hook error message

Printer comes with "Line interface Unit" short black phone cord (male to female) this must be plugged in between printer and phone cord.

Posted on Jun 11, 2008

  • 3422 Answers

SOURCE: Phone off hook message

hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.

  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Posted on Jun 23, 2008

  • 1 Answer

SOURCE: Cannot send fax with a proper working phone line hooked up

I have exactly the same problem! did you find a solution or reason???

Posted on Jun 19, 2009

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2 Answers

It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

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I have exactly the same problem! did you find a solution or reason???

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If you are recieving faxes normal and you get this message once in a while its more likely someone is tring to call you via the phone or if you press the HOOK button and you press the GREEN start key the machine will go into recive and time out if it doesn't hear a fax tone within 30secs it will time out and give ypu this message.

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1 Answer

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Make sure the phone line is plugged into the LINE jack on the fax, NOT THE PHONE JACK. The phone jack is to add a telephone to the fax. If it is connected properly, try calling your fax from a cell phone and see if it answers. If the fax answers, hang up and press the HOOK button on your fax and use the fax keypad to call your cell. If the cell rings, answer the call and listen for the fax machine tones. If you hear the fax on the cell, you may have to change your machines TRANSMIT or DIALING settings.

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Check to make sure all the phones attached to that phone number are on the hook.. sometimes an answering machine can create a problem also.. if you really want to check the printer / fax machine out, just remove all the phones that exist on that phone line and leave the fax machine connected. once all the phones have been removed and the 7410 is still acting up, you might have a bad fax card in the printer.

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1 Answer

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you can only have it set to fax or phone at a time; the computer does not know if it is a fax or phone call. Therefore if you are running your fax software it will treat all calls as a fax. You really need two phone lines, one for the fax and one for the phone.

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