Question about HP Photosmart D5360 InkJet Printer

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Cartridge jam message. cartridge seems to be working but at the end of the self-test it reports the same message. Cartridge is free and clear as far as I can see.

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Posted on Nov 17, 2009

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Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...


Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern: http://inkjet411.com/?page_id=1741


NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: http://inkjet411.com/?page_id=1741 (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.


NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.


NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.


For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:
http://www.inkjet411.com

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

Printer not detecting catridges


If a print cartridge(s) missing or not detected or carriage jam message appears, the carriage may have encountered an obstruction or is not moving as expected.try this....

1.turn the product off and on again.
2.clear any jam paper.
3.make sure that the cartridge moves freely.
4.Remove and reinstall the cartridge.
5.perform hard reset

If you need any kind of technical assistance, you can contact support cell at http://www.vtechsquad.com

Sep 12, 2012 | HP Office Equipment & Supplies

1 Answer

My printer carriage has jammed.


To resolve the issue, you can try each solution in this document in the order presented.MPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware functions correctly. To print a self-test report, use the steps in the following table:Load plain white paper into the input tray.Press Setup on the product control panel.Press the right arrow ( ) to select Print Report , and then press OK .Press the right arrow ( ) to select Self-Test Report , and then press OK . The self-test report prints.Solution one: Turn the product off and on again Follow these steps to turn the product off and then on again to reset the printing mechanism Press the Power button to turn off the product. If the product does not turn off, continue to the next solution.Wait 60 seconds.Press the Power button to turn on the product NOTE:The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution.Solution two: Clear any paper jam Follow these steps to clear any paper jam.Step two: Clear the jam from the rear of the product Use one of the following methods to clear the paper jam from the rear of the product. If your product has a two-sided printing accessory (duplexer), skip to Method two.Method one: Clear the jam from the rear access door Press the Power button ( ) to turn off the product, if it is not already off.Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the rear access door: Press the tab on the left side of the door inward, and then pull the door out.Figure 1: Remove the rear access door ently remove any jammed paper from the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 2: Remove torn pieces of paper from the rollers Reattach the rear access door. Gently push the door forward until it snaps into place.Method two: Clear the jam from the two-sided printing accessory (duplexer) Press the Power button ( ) to turn off the product Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the two-sided printing accessory (duplexer) from the rear of the product: Press the buttons on each side of the duplexer, and then pull it toward you. Figure 3: Remove the two-sided printing accessory Gently pull the jammed paper out of the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 4: Remove torn pieces of paper from the rollersIf you do not see jammed paper in the rear access area, push the latch on the top of the duplexer, and then lower its cover.Figure 5: Open the duplexer - Latch on top of the duplexer Duplexer cover Remove any jammed paper from inside the duplexer.Close the duplexer cover, and then reinsert the duplexer into the rear access area of the product. Figure 6: Reinsert the duplexer Push the duplexer inward until it clicks into place.Step three: Clear the jam from the front of the product If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.Open the cartridge access door.Figure 7: Open the cartridge access door NOTE:The carriage should be on the right side of the product, out of view. If it is on the left side, close the cartridge access door, and then turn on the product. Unplug the power cord from the wall outlet, and then open the cartridge access door again.Look for any pieces of paper or other debris inside the cartridge access area.Gently pull the paper out of the rollers.CAUTION:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.Close the cartridge access door.Figure 8: Close the cartridge access door Reconnect the USB cable to the rear of the product.Reconnect the power cord to the rear of the product.plug the power cord back into the electrical outlet. Press the Power button ( ) to turn on the product. Reload paper in the input tray.try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.If the issue persists , continue with the next solution.If the self-test report does not print , continue with the next solution.Solution three: Make sure the carriage moves freely Use the following steps to make sure the carriage moves freely.Press the Power button ( ) to turn on the product, if it is not already on.Open the artridge access door.Figure 9: Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product.WARNING:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.unplug the power cord from the wall outlet.Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the movement of the carriage.NOTE:You might need a flashlight to illuminate areas inside the product Figure 10: Use a flashlight to see inside the product Remove any loose paper or obstructions you find.Figure 11: Example of obstruction in carriage access area Reach inside the product through the cartridge access door, and then manually move the carriage. You might have to reach through the paper output tray to access the carriage.If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.Make sure the carriage moves freely across the width of the product by gently pushing the carriage to the left, and then to the right.Close the cartridge access door.Figure 12: Close the cartridge access door. Reconnect the power cord to the rear of the product.Plug the power cord into the wall outlet. Press the Power button ( ) to turn on the product. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. four: Remove and reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error.

Oct 12, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Printer was working ok then error 0x610000f6 came up this comes up all the time


Follow the below mentioned steps to resolve the issue :
This error is usually due to Carriage Jam issue. 1) Power off 2) Unplug the power cable from the wall outlet (should always power off first using the power button). 3) Remove the back piece and putting it back, making sure it's well adjusted. 4) Also removed the piece where the printed paper land, and put it back. In case if this doesnt help follow the below mentioned steps : Print a self-test report : ollow these steps to print a self-test report. Press the Power button to turn the product on. Press and hold the Cancel button. Press the Red-eye Removal button. Solution one: Turn the printer off, and then turn it on Follow these steps to turn the product off and then to turn it on. Step one: Turn the printer off, and then turn it on Press the Power button to turn the product off. Wait 15 seconds. Press the Power button to turn the product on. Step two: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution two: Clear all paper jams Follow these steps to clear any paper jams. Step one: Remove any loose paper 1. Disconnect the USB cable from the product. 2. Disconnect the power cord from the back of the product. 3. Remove all unused paper from the tray. Step two: Remove all paper from inside the back of the printer. From the back of the product, remove the rear access door or duplexer, and then remove any paper stuck inside of the product. Press the tab on the left side of the rear access door to release it, and then remove the door by pulling it away from the product. Gently pull any jammed paper out of the rollers.
If your product has a duplexer :
1. Remove the duplexer from the rear of the product and remove any paper or scraps of paper stuck inside of the product. 2. Open the duplexer and remove any paper or any other obstructions. 3. Close the duplexer. 4. Reinstall the rear access door or duplexer.
Step three: Remove jammed paper from the front of the printer. Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find. Reconnect the power cord to the back of the product. Press the Power button to turn on the product. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
With the product turned on, disconnect the power cord from the back of the product. Unplug the power cord from the power source or electrical outlet. Check for any paper or objects that might be stopping the carriage. Reach inside the product, and then manually move the carriage. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. Remove any loose paper or obstructions found. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Close the carriage access door. Reconnect the power cord to the product and to the power source. Reconnect the USB cable to the product. Load plain paper in the tray. Press the Power button to turn the product on. Step four: Print a self-test report If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution three: Make sure that the cartridges are installed correctly Improper placement or installation of the cartridges can cause a carriage jam. Installing only one cartridge can also cause a carriage jam. Follow these steps to make sure that the cartridges are installed correctly: Step one: Remove the cartridges Press the Power button to turn on the product. Open the carriage access door. Press the tab on one cartridge to release it and then remove it from the slot. Repeat the previous steps to remove the other cartridges. Look under and around the carriage, and then remove any obstructions. Step two: Reinstall the cartridges 1 - Latch in down position Slide one cartridge into its slot with the matching icon, and then press it in until it snaps into place. Figure 9: Slide one cartridge into its slot and snap it into place
Repeat the previous steps to install the other cartridges. Close the carriage access door. Load plain paper in the tray. Figure 10: Load plain paper Step three: Print a self-test report Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution four: Connect the printer directly to a wall outlet If the product is connected to a power strip or a surge protector, follow these steps to connect the product directly to a wall outlet. Step one: Connect the printer directly into a wall outlet Press the Power button to turn off the product. Disconnect the power cord from the back of the product. Disconnect the power cord from the power device. Plug the power cord directly into a wall outlet. Connect the power cord to the back of the product. Press the Power button to turn on the product. Try to print.
Step two: Print a self-test report
Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution five: Perform a power reset. Follow these steps to reset the product. Step one: Perform a power reset Press the Power button to turn on the product. With the product turned on, disconnect the power cord from back of the product. Disconnect the power cord from the wall outlet. Wait at least 15 seconds. Connect the power cord into wall outlet. Connect the power cord to the back of the product. If the product does not turn on by itself, press the Power button ( ) to turn it on. Try to print. Step two: Print a self-test report. Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document. If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job. Step three: Search for more information If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing. Solution six: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product.

May 01, 2011 | HP Office Equipment & Supplies

1 Answer

My printer comes up with a clear paper jam and press checked key. I have cleared all paper from machine and yet the light flashes and will not allow me to print and the same error code comes up. What...


Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Wait 15 seconds.
  3. Press the Power button (c01602202.gif ) to turn the product on again.
    NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
  4. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution two: Clear any paper jam Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step one: Remove any loose paper Remove any loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear a paper jam from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the back of the All-in-One Use the following steps to check for and remove jammed paper from the back of the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the USB or Ethernet cable from the back of the product.
  3. Disconnect the power cord from the back of the product.
  4. Remove the rear door. Push the door latches toward each other, and then pull the door away from the product. Figure 1: Remove the rear door c00244379.gif Illustration of removing the rear door
  5. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. If you are printing labels, see if any are missing from the label sheet. If any labels are missing, find them inside the product, and then remove them carefully.
  7. Reattach the rear door. Gently push the door forward until it snaps into place.
Step three: Clear the paper jam from the front of the product Follow these steps to remove the paper jam from the front of the product.
  1. Open the cartridge access door. Figure 2: Open the cartridge access door c01913998.gif Illustration of opening the cartridge access door
  2. If you find paper jammed in the product that cannot be removed through the rear door, gently remove the paper through the front of the product.
    NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door. Figure 3: Close the cartridge access door c01913999.gif Illustration of closing the cartridge access door
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01602202.gif ) to turn on the product.
  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Keep in this LINK.

Oct 26, 2010 | Dell 948 All-In-One InkJet Printer

2 Answers

Lexmark z2320 printer


Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below: 1. Turn off the printer.
2. Press and hold the power button for at least 5 seconds, then release the power button.
3. The Self-Test will print. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridge installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without the cartridge installed, run the self-test again with only a color cartridge installed. If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 12, 2009 | Lexmark X2550 All-In-One Printer

1 Answer

Can not get by carriage jam message


I had an old HP printer and it would say the door was open or the cartridge jam. It turned out the cartridge was too far to the end of its belt cycle. It is weird, but I put a finger space width between the cartridge and the wall of the printer and then it read it correctly. Go figure. It would get off cycle whenever I replaced the ink cartridge.

Jun 04, 2008 | HP Photosmart 2610 All-In-One InkJet...

2 Answers

Printer problem with 6210 all in one.


Try to print a self test page from the printer itself, do these:
  1. Press and hold the Cancel and the Color buttons at the same time.
  2. Release both buttons.
  3. The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
  1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
  2. Verify that there is plain white paper in the Input tray.
  3. Press Setup .
  4. Press c00712200.gif or c00712201.gif to select Tools and then press OK .
  5. Press c00712200.gif or c00712201.gif to select Clean Print Cartridge and then press OK . The unit prints a test page.
  6. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  1. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  2. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
  3. Open HP Solution Center .
  4. Click Settings .
  5. Click Print Settings .
  6. Click Printer Toolbox .
  7. Click the Estimated Ink Levels tab
  • Replace any ink cartridge that is low on ink.
  • If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
  • With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
  • Allow the cartridges to dry before reinserting them.
  • Close the unit, and plug the power cord back in.
  • Print a self-test page to check the results. Follow the steps below to print a self-test page.
    1. Press Setup .
    2. Press c00712200.gif or c00712201.gif until Print Report displays and then press OK .
    3. Press c00712200.gif or c00712201.gif until Self-Test Report displays and then press OK . The self-test report prints.
    If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
    IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING

    Dec 19, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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