Question about Garmin nuvi 350 GPS Receiver

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My device was installed and purchased with my car, about one year and a half, about a week ago I start having problems with acquiring satellite, I tried everything on the manual, reset the unit, taking it outside from the car where there are no cars or mountains, and even taling the car to teh dealer, they say that I have to download maps from the internet, I tried that too. At this point I think that the unit is defective and needs to be replace. Helps

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  • alebasaure Nov 16, 2009

    hi... my nuvi unit is the 360.
    No I did not download the hot fix from Garmin, how do I do that.

  • yadayada
    yadayada May 11, 2010

    have u downloaded the hot fix from Garmin for the problem?

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Go to www.mygarmin.com, register your GPS and then check for any available downloads.

Posted on Nov 16, 2009

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b600389.jpeg

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--> Answer: There are a several different factors that can cause a GPS unit to not acquire satellites:
  • If your unit is indoors, it may not acquire satellites.
  • If your unit is trying to acquire satellites for the first time, it is normal for it to take a while to establish its initial position.
  • If you have just finished updating the software in your unit or you have performed a master reset, your unit may take longer than normal to acquire.
  • If your unit has traveled a long distance while turned off or not tracking your travel, it may take a longer period of time to acquire.
  • If your unit has not been used for an extended period of time, it may take a longer period of time to acquire.
  • If your vehicle has a protective coating on its windshield or electronic devices which interfere with the unit receiving signal, you may need an external antenna.
If your unit is not acquiring satellites, it is recommended that you place the unit in a stationary position where it has a clear view of the sky. In some cases it may be necessary to take the unit outside of your vehicle as certain vehicles inhibit the unit from acquiring satellites. As the unit receives signal from the satellites, it will begin to lock on to them individually until it has acquired enough information to establish your position.

If your unit is still having trouble acquiring satellites, please ensure that it has the latest version of operating software. You can do this using our WebUpdater program which can be found at the following link:

http://www.garmin.com/products/webupdater/howtoinstall.jsp

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Once your unit has the most up-to-date software, you may need to perform a master reset. To do this follow the steps below:
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