Question about Sub-Zero 690 Side by Side Refrigerator

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The freezer is set for the coldest setting, but is not very cold. The ice is frozen, but is sometime wet, and certain items do not freeze thoroughly (ice cream.) Also, the gasket around the edge of the door is hot, which may be related to the problem, or may be a separate issue. We were advised by a technician to defrost the unit by turning it off for a full day, which we did, but absolutely no water leaked out onto the floor, indicating that the coils were never frozen over. Model number listed below is WRONG. Our model number is 532. The unit is about 20 years old.

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Replace the gasket around the door

Posted on Nov 16, 2009

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