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This is just a shot in the dark, but if there is no "reset" button, you might try unplugging it for a couple of minutes and it should reset itself to factory default settings. Just a guess. If you have an owners manual, I would check there to find how to solve the problem. You might want to enter the "menu" if there is one, and discover whether you can solve the problem there. If you don't have an owner's manual, you might be able to find one at the printer manufacturer's website in the support section.
Were the heaters at fault. It is more like a thermister problem. Replace the thermisters, both. And I would also change the thermostat as well. When you are sure thatyou have removed the faulty unit reset by doing the following.. service mode/copier/function/clear/error followed byswitching the machine off and turn on again.
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