1 Answer

Trutech 7 Digital Photo Frame

I just got my photo frame as a Christmas gift.I have a thumb drive with photos on it, plugged into the frame, but I do not know how to get the photos to show up. It says "no playable file"--also, I did not get a users guide with this thing-how may I obtaine one. Roberta

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  • 2 more comments 
  • rjpyucca Jan 14, 2008

    Hello dahaka-My problem is that I have the photo files loaded onto a thumb drive, which is attached to the USB on the digital photo frame.I click on PHOTO and it says that it is loading, but then it says, 'no playable file"-----thank you for your prompt

  • rjpyucca Jan 15, 2008

    Hi-Okay-the photos are originally in my IPhoto file on my Mac Laptop. Now--on the digital photo frame, there is an icon labeled PHOTOS. (There is nothing to right click)I can click on the photo icon, and then it says 'loading' and then 'no playable file'.If I click on the arrow pointing to the right on the remote for the photo frame,
    it moves over to 'Setup'.When I click again on the right arrow on the remote, it brings up a screen with four icons, and the top one opens and it says Interval Time, or Transition Effect, . I do not see anything that says 'properties'.Sorry to be so stupid. Also, is there anywhere that I could possibly get a users guide for this thing?

  • rjpyucca Jan 16, 2008

    Well then please refer me to somebody who knows something ab out Macs and this digital photo frame, so that I can get this thing fixed, or else refund the $9.99 to get help!!

  • rjpyucca Jan 16, 2008

    You are not helping me, what did I pay 9.99 for?Please recredit my account for the $9.99. This is ROYAL RIPOFF!Supid. Roberta



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  • 347 Answers

Hi ,
Can you copy and paste your files into the computer? If so, you problem is that you click on the, and then a program opens and it say no playable file?

Posted on Jan 12, 2008

  • 1 more comment 
  • Santiago Vallejo
    Santiago Vallejo Jan 14, 2008

    Roberta, do you know what kind of file are the photos?
    If you dont right-click over the photo icon and select properties. Once you see the type of file it is, let me know.

  • Santiago Vallejo
    Santiago Vallejo Jan 15, 2008

    ah, im sorry Roberta, i didnt knew you had a mac.
    I dont know much about macs there isnt much help i can give you.

  • Santiago Vallejo
    Santiago Vallejo Jan 16, 2008

    Roberta there should be a button to say you still have the problem, if there isnt or you cant find it just rate me thx for trying, another expert will see the problem adn assist you.



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