Question about Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor

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I also a Paloma tankless water heater that is 2 years old. I am now getting an error code C7 76 also. Is this something I can take care of, or should I call a plumber to address?

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Remove power source from the unit. If remote control is installed; remove cover and lift the control wires on the terminal...can be accomplished from either end.

Restore power and see if unit functions normally.

Contact Paloma/Rheem customer (800-432-8373) support and notify them IF you are getting a code "76" error. Rheem has recently extended the warranty on the "Burner Control Assm."; which is your problem. The C4-C8 portion of the error code, is where the unit stops the ignition process...burner fails to light, or gives you intermittent hot water. In either case, contact customer support .

If this helps, please indicate so.
Mike//jzklipper

Posted on Nov 17, 2009

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Copy following link for Rheem-Paloma tankless troubleshoot and error codes:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/How-to-install-gas-water-heater.html#install

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Before calling service technician, open following links for error codes, Rheem/Paloma chat and tech support, and possible manual:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
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Error codes are considered start-point for troubleshooting.
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http://waterheatertimer.org/pdf/Rheem-error-code-C7-76.pdf
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Open following link for Rheem/Paloma/Richmond/Ruud tankless troubleshoot resources including error codes, self help, manuals, parts links, tips, and contact information.
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Read manual cover to cover, make sure tankless receives yearly maintenance as outline in manual.

Add a comment with your experience so others with same-similar problem can benefit.

Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
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