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Parental control settings i forgot pin and seceret question can not find service book

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If you don't know either the PIN or the secret question, the Parental Controls will need to be reset. Please call 1-800-255-3700 for assistance.

Posted on Nov 17, 2009

  • peacewolf916
    peacewolf916 Nov 21, 2012

    no! i tried that and they never called me back!

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Master key for parental control


  1. Navigate to the Wii Menu by pressing the HOME button on a Wii Remote and selecting "Wii Menu."
  2. Look at the date and time displayed on the Wii Menu and ensure they are correct. If incorrect, they will need to be changed in order for you to complete the PIN reset process. You will not be able to reset the PIN until the date is correct.
  3. Select the Wii Options icon in the lower-left corner of the Wii Channel Menu.
  4. Select "Wii Settings."
  5. Click on the blue arrow to reach the Wii System Settings 2 menu options.
  6. Select "Parental Controls," then "Yes."
  7. Enter your PIN or select "I forgot."
  8. Answer your secret question or tap "I forgot."
    • If you know the answer to your secret question, enter it to unlock parental controls. The system will go to the change parental controls screen and you will be able to change your PIN.
      • Be sure to enter the secret question exactly as you originally typed it, as the answer is case sensitive.
    • If you don't know the answer to your secret question, tap "I forgot."
  9. A screen will appear showing you a request code.
  10. With that request code, you will need to do a request that involves charging US$0.50 from a credit card, to confirm that you're an adult. Or should your kids try to circumvent your parental code, it will show up on your credit card bill.
You can request the reset here:
Parental Controls PIN Reset Nintendo Support


If you need further instructions on how to do that, simply look here:

Forgot Parental Controls PIN Wii and Wii mini Nintendo Support

Mar 04, 2015 | Nintendo Wii Console

2 Answers

Forgot my parental control code and losted manual


  1. On the Nintendo DSi Menu, use the stylus to select the Settings ("wrench") icon.
  2. Select the right arrow twice to reach the third page, then select "Parental Controls."
  3. Select "Yes," to change the parental controls.
  4. You will be prompted for your 4-digit PIN.
    • If you know the PIN, select the empty text box and enter the PIN using the on-screen keyboard, then select "OK" to continue.
    • If you don't know the PIN, select "I forgot," then select the empty text box for the answer to the secret question and enter it using the on-screen keyboard. Select "OK" to continue.
    • If you don't know either the PIN or the secret question, the Parental Controls will need to be reset. Please call 1-800-255-3700 for assistance.
  5. Select "Clear Settings," then select "Yes" to confirm.

Aug 19, 2011 | Dsi Video Game Consoles & Games

2 Answers

I need master key


Go to parental controls in system settings. When it asks 'Change Parental Controls settings?' tap yes. When it brings up a numeric keypad, tap the center button, "I Forgot". Next, tap "I Forgot" again. Now you will be shown a screen with a number at the bottom (the 'inquiry number'). Go to http://wii.marcansoft.com/parental.psp on your computer and enter this number in the field marked confirmation number. Set the current date in your timezone and click get reset code.

Jun 01, 2011 | Nintendo DSi White Console

1 Answer

Parental controls are lock


If you have Parental Controls turned on, but cannot remember your PIN, you will be prompted to select and answer a secret question that will allow you to change your PIN in the "Game Settings and PIN" menu

If you no longer remember your PIN, nor the answer to your secret question, then you will need to contact Nintendo Consumer Service for assistance.  To acces and change the parental control settings you SHOULD:
  1. Access the Wii System Settings
  2. Click on the blue arrow to reach the Wii System Settings 2 menu options.
  3. Choose "Parental Controls" and select "Yes."
  4. Enter the 4-digit PIN and select OK. If you have forgotten the PIN, select " I forgot" to answer the secret question. (Answers to the secret question are case sensitive.) You will now be in the Parental Controls menu, and can change the following items:

May 08, 2011 | Nintendo Wii Console

1 Answer

Forgot the parental code how to resest the wii system


Here is what nintendo says about your problem:
If you have Parental Controls turned on, but cannot remember your PIN, you will be prompted to select and answer a secret question that will allow you to change your PIN in the "Game Settings and PIN" menu. If you forget your PIN and the answer to your secret question, please call Nintendo Consumer Service at 1-800-255-3700.
Before you call!
In order to assist you, we will need your Wii Parental Controls Confirmation Number. To get this number:
  1. On the first screen of the Parental Controls where you enter your PIN, select "I forgot."
  2. When prompted to answer your secret question, select "I forgot."
  3. The following screen will appear. Please write down your Confirmation Number and have it handy when you speak to a representative.
So as you can see you don't have to reset the whole system.Anyway if you really want to reset the wii system try this out:

1.Go to system options
2.Press format wii system memory

That should reset the whole system.

Oct 30, 2010 | Nintendo Wii Console

2 Answers

Forgot parental controls key


You're going to have to call nintendo to remove the parental controls. They will give you a special code to remove the parental controls.



How to Remove Parental Controls:
Use the information below to remove any Parental Controls that have been put in place.
  1. On the Nintendo DSi Menu, use the stylus to select the Settings ("wrench") icon.
  2. Select the right arrow twice to reach the third page, then select "Parental Controls."
  3. Select "Yes," to change the parental controls.
  4. You will be prompted for your 4-digit PIN.
    • If you know the PIN, select the empty text box and enter the PIN using the on-screen keyboard, then select "OK" to continue.
    • If you don't know the PIN, select "I forgot," then select the empty text box for the answer to the secret question and enter it using the on-screen keyboard. Select "OK" to continue.
    • If you don't know either the PIN or the secret question, the Parental Controls will need to be reset. Please call 1-800-255-3700 for assistance.
  5. Select "Clear Settings," then select "Yes" to confirm.

Aug 10, 2010 | Nintendo DSi Black Console

1 Answer

I am the forgetful parent and need to reset the


1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see “Parental Controls”
3. Say “Yes” to “Change Parental Controls?”
4. Click on “I forgot” when it asks you to enter your pin
5. It will ask you for your secret question, click on “I forgot” again
6. The screen will read “If you have forgotten both your PIN and secret question, call the consumer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key.”
7. Call Nintendo at 1-800-255-3700 and give them the confirmation code listed on the screen. They will give you a new Master key to enter on the next screen.
8. The PIN is now reset/disabled

Aug 20, 2009 | Nintendo Wii Console

2 Answers

Parental controls


call the wii people

May 03, 2008 | Nintendo Wii Console

2 Answers

Master key code


Go to http://wii.marcansoft.com/parental.psp and enter your 8 digit confirmation number there. When you do so, make sure that whatever today's date is, your Wii is set to that date. (And select Today's date from one of the 3 possible choices.)

(To get the confirmation number, go into Parental control settings, click I forgot on enter pin screen, and Click I forgot on answer secret question screen. This is where you come to where you enter the master password, and the confirmation number you need, to get this master password.)

Apr 22, 2008 | Nintendo Wii Console

13 Answers

Parental controls [ password forgot]


Go to http://wii.marcansoft.com/parental.psp and enter your 8 digit confirmation number there. When you do so, make sure that whatever today's date is, your Wii is set to that date. (And select Today's date from one of the 3 possible choices.)

Nov 22, 2007 | Nintendo Wii Console

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