Question about SimpleTech SimpleDrive 160 GB External USB 2.0 Hard Drive

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I have a simple tech external not registering

I have a simple tech external hard drive that does not register on the computer anymore, can you help me ? It comes on, but that's it.

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Of chechked and/or done all of the the above but my SimpleTech 160gb Ext Drive is not recognized at atll (not even in Disk Mgmt or Device Mgr) but it has power. It works just fine in my new laptop. So the problems is obviously the older Toshiba w/WinXP. The product has not CD and is no longer being supported my company. What else can I do?

Posted on Jan 07, 2010

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One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
 
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further


10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.

Posted on Nov 22, 2009

  • Project NOMAD
    Project NOMAD Nov 22, 2009


    SPECIAL NOTES

    USB flash drives can fail for no apparent reason.
    Sandisk Cruzers are especially bad for this.

    USB hard drives should be treated with extreme care.
    This is a real hard drive ! and knocks and bumps can quite literally kill them.

    Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
    Known as "The Click Of Death"

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Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Hope this helps you out.
Goodluck!

Posted on Nov 22, 2009

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Posted on Jan 02, 2017

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Does it work after you change the USB cable?
If so, then your USB cable is the problem.

Does it work on some "other" computer?
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Does it work it _any_ USB port in your computer?

Failing that, disassemble the casing, to find:
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Connect the disk-drive as a "slave" drive to a desktop computer, to see if the disk-drive can be detected.
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Buy a new disk-drive, and connect it to that USB-to-disk-drive adapter, to "revive" your external unit.

Read the serial-number from the disk-drive, and access Western Digital's web-site, and enter the number in the "check warranty" section, to see if your unit is still under warranty, i.e., a free replacement.

If not under warranty, then W.D. has a "Customer Loyalty Program" -- buy a new External Hard-Drive from their web-site, and they will give you about a 20% discount from their "retail" price.

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Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths".

Give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Hope this helps you out.
Goodluck!

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Hi, I bought a new external harddrive over the internet and found your website very confusing to register it, although I had the right website, in the end I phoned the office, I think in Melbourne, and a very nice lady gave me a great deal of help, and everything is settled now, so thankyou to your lady in the office in Australia for her kind assistance,
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you probably have a drive (located on the bottom right) that is listed with no drive letter, just assign it a drive letter and see if it comes back, if not, the drive is probably not initializing and you might have to either format it or replace it.

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