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If the light around the spinning wheel is blue and the screen is black, then Hold the on/off button up for about 10-20 seconds and it should turn off. then you can just turn it on again. I fit doesn't work, then just wait for the battery to die and charge it back up.
If your Sansa becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset.
This problem indicates that it is stuck from inside . You just keep on pressing menu option and keep on pressing the center button for 2 minutes it will solve your problem .
It actually worked for me that's why I am sharing this .
If you still have a problem let me know .
If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset. If this does not work, I recommend plugging the device into a computer, or charger.