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Posted on Nov 16, 2009
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Unable to fully remove Nero 9 from XP

I want to install Nero 7 onto my PC but I already had Nero 9 installed (now removed), each time I try to install Nero 7 I get flagged that I have a newer version already on my PC and cannot install Nero 7 until that is fully removed.
I have gone through the search proceedure and removed everything there, I have also gone through my hard disc and removed everything I could find, but I am still being flagged.
Does any know where the remainder of this Nero 9 program is hiding and how to get rid of it.

1 Answer

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  • Posted on Nov 16, 2009
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Joined: Aug 27, 2009
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Hi

Use regedit goto registry delete Nero folder entry from the below locations
HKEY_curret_user > software
HKEY_local_machine > software
Delete Nero folder from program files.
Then try to reinstall again.

Good Luck
Siju.D

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I would suggest downloading the Nero clean tool from here

Install it onto your computer then run the program.

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I am starting to see we are sorry,but an internal error occured please reinstall the product to fix the problem. error-code:1/-3/10900 see doc#5305 And again the INCD helper service is not correctly...

That INCD service or component is a part of Nero. It gets installed with Nero. This was a common problem of Nero 7. What you can do is uninstall and re install the product. You have to use an uninstaller program available (such as your uninstaller) to remove the registry keys as well. Its clearly indicating that the programs is not successfully installed. Note: If you try to install Nero 9 in a Windows XP SP2 environment or in a Windows 7 environment you might receive the same error. Those are compatibility issues. You have to use SP3 in XP and you have to purchase Nero 10 for Windows 7. Incd is not necessary to function Nero. Try to install without Incd. You can do that while installing. Choose the Customized Installation. If you are using Nero 7, I recommend to use Nero 6 or 8 and upwards.
You can download Nero from their web site or using a torrent as well. Some funny things may happen when Nero gets installed partially. Go to Properties by Right Clicking the Taskbar and untick "Hide inactive icons" check box. Click on "Customize". Check the "Behavior property and for the programs which have the setting "Always Hide", select "Always Show" option. Then Apply and click on OK button.
Contact me further if you still have the problem. If the solution works for you please be kind enough to rate the answer as well :-)
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I have tried to load the program onto windows 7 but not compatible, is their an update to use it?

Nero 6 is not compatible with windows 7. Check out this page for nero product's compatability
http://www.nero.com/eng/nero9-version-comparison.html

as you will see over that page you have to install nero 9. you can also upgrade your nero 6 to nero 9
you can upgrade here. http://www.nero.com/eng/store-upgrade-center.html

thanx
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Nero 9 install still won't work

If you already ran the trial period you cannot reinstall without reinstalling Windows.

If not, try using the Microsoft installer cleanup utility.
You can find it by searching with Google.

If this helps please vote for my solution.

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Problem with nero 8

Sir,
run the nero removal tool and then try installing the latest version
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also go through all these links
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link 3
Thanks Good Luck
Appreciate to rate as "Fixya"
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I think there probs due to setup file. plz redownload nero 9 and install it again.
Remember that u need to uninstall older version nero to before install nero 9.
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