Question about T-Mobile Dash Smartphone

4 Answers

Dash screen will go white.

I laid down on my phone, and now it won't work, when i power it up the screen is white, but i get the tmobile sound. tried to do a master reset and nothing. can anyone help me ?

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  • 4 more comments 
  • stoaks Jan 09, 2008

    Same issue as previous poster. Screen is completely white (or light grey), but the phone is on and working otherwise (I can call it for example or use a bluetooth headset).

  • sirricharic Sep 17, 2008

    yea my phone was sitting on the desk and it did the same thing all i see is a grey screen

  • Nathan Shirley Oct 23, 2008

    I droped my phone and screen went white second time.

  • tiekis Dec 01, 2008

    replaced lcd screen, now turn on goes all white

  • garyinstereo Jan 12, 2009

    replaced LCD, phone worked fine but was running a bit slow so I reset. Now when I power up the screen just flashes the tmobile logo briefly and then goes black. bummer.

  • Anonymous Jan 23, 2009

    my fone turn white to is there a way to fix it

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4 Answers

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For me, the problem was definitely the ribbon connector between the graphics chip and LCD. The YouTube video below describes how to open the dash. You only need to open the device (i.e. no need to take out the printed circuit board) and then you should re-seat the ribbon cable in the lower left hand corner back onto the PCB. Hardest part was finding a #6 torx screwdriver.

Posted on Jan 24, 2008

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  • Master
  • 625 Answers

It is probably the ribbon connector. Here is a guide for replacing the screen. Just follow the parts that take you to the connector. If the ribbon connector reset doesn't work then a new lcd probably will.

Here is the guide

T-mobile Dash LCD repair Guide

Posted on Oct 25, 2008

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I have the exact same problem after replacing the screen...Unfortunately, it is not the ribbon connector..I reconnected it 3 times ... didn't help...I check every connection...didn't help...

any idea ? has anybody fixed the problem by replacing the ribbon connector ?

Posted on Aug 07, 2008

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I had this problem also, the screen would intermittently go white. I think a connector is loose inside (i dropped my fone a few times) every so often i would try shaking it really hard to see if the screen would come back. I also treated it nicer and stopped dropping it. the image came back and so far everything its ok. that's the low budget solution. you should probably get it fixed though if you don't have the infinite patience that i have.

Posted on Jan 24, 2008

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