Question about HP DeskJet 1220c InkJet Printer

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Printer does not print/ink residue in printheads cleaning compartment..how should i troubleshoot please

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The 1220c is old technology. Sometimes you can remove the cleaning compartment, by disassembling the printer, and thoroughly clean it with plain water and it will start working. This is just a temporary fix though and it will need to be replaced soon.

Posted on Nov 20, 2009

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Posted on Jan 02, 2017

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How to fix hp 8600 damaged cartridge message?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

Jul 31, 2014 | HP Officejet Pro 8600

1 Answer

Do any one have trouble with the hp 920 inkjets/refills


Regarding your question about the HP 920 (or 920XL) refilled cartridge usage/problem...we are guessing you are observing poor print quality or a missing color(s)? Please note this type of problem occurs now and then and is completely recoverable. The most common cause of poor print quality is trapped air between the ink cartridge and PRINTHEAD*, so we suggest you perform the "Clean PrintHead" procedure from your printer control panel (i.e. select 'Tools' - 'Clean Printhead', or similar), you may need to perform it twice (2X) to recover the ink system. If this doesn't work you may wish to jump straight to procedure E.

Please read thru all the checks below prior to beginning:
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD*. To recover from this problem, you may have to run the "Clean Printhead" procedure 2-3 times: http://inkjet411.com/?page_id=1589

A. Watch the video on the HP 920 support page which describes some of the common issues you may encounter with refilled ink cartridges: http://inkjet411.com/?page_id=1983
- Please note that poor print problems are somewhat common and is completely recoverable in most cases.

B. Then to verify the lines are clear and working correctly, print the "INK RECOVERY TEST PRINT" from our Test Prints page: http://inkjet411.com/?page_id=146

C. Then we suggest you run the self-test print (under maintenance/tools menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you should not see any bands or missing lines in the pattern). This is also a good test to help isolate which color (or portion of the electronic PRINTHEAD*) may be causing the issue.

D. If a problem persists (poor print quality/missing colors, etc.), then we suggest that you thoroughly review the steps outlined on our HP 920 support pages, including PRINTHEAD* removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. Please note that a dirty service station can also cause poor image quality and/or ink cross-contamination or bleed between different colors: http://inkjet411.com/?page_id=1495

E. If the poor/degraded print quality problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed. Refer to PRINTHEAD flushing video procedure at the following link or refer to steps below: http://inkjet411.com/?page_id=2412

1. Remove all ink cartridges from the printer.
2. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
3. Over a sink, run warm tap water directly into the 4 ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
4. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
5. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
6. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
7. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
F. To perform advanced PRINTHEAD diagnosis please visit our 'HP Printer Diagnostic Test' page: http://inkjet411.com/?page_id=1813

*The HP 920 printer models have an electronic PRINTHEAD (customer replaceable) within the base of the carriage assembly (responsible for pulling ink from the 4 ink cartridges and then firing the ink droplets onto the paper) - the PRINTHEAD will eventually fail over time depending on printed content, frequency of printing and printer duty cycle.

Video of how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054

NOTE: "Empty" and "Low Ink" alerts are COMPLETELY NORMAL for HP 920 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Only brand new ink cartridges support ink level monitoring. For "Low Ink", "Unauthorized ink", "Non-HP ink", "Fraud", "Counterfeit ink" or similar messages, you may ignore/dismiss this message by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. We suggest you do this at the printer's control panel immediately following ink cartridge(s) installation.

For information on HP 920 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983

Sep 11, 2013 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

When printing, print is has irregular & has white streaks through letters. Have tried "Print Head Cleaning" & "Print Head Deep Cleaning" several times and now printer won't...


you can flush the printhead on running water.

and have a mixture of ammonia and water solution. Soak the printhead and leave it overnight. This will unclogged residue in the printhead.

it will work again as good as new.

Jan 18, 2011 | Canon PIXMA iP3500 Printer

2 Answers

Why isnt printer printing full page, only printing every second line, has ink dried up in cartridge? do I need to clean some heads or something??


Yes flush it!

Flushing the print head of the cartridge directly from the tap water

1. Open your printer cover
2. Remove the cartridge
3. Place the printhead directly on a tap water running slowly. This will help flush the dried ink that clogged in the printhead.
4. Turn the printhead over, bottom side up until you see the ink flowed out from the printhead, do this until you see the a smooth flow of ink..(better result if the water is warm)
5. Tap water contains residual minerals that can clog also the printhead..so it is advisable to final flush the printhead with a distilled water (it has no impurities) and dry it with cloth..
6. The last thing to do and it will take you sometime is to soak the printhead portion of your cartridge in a mixture of ammonia and hot distilled water, (please make sure that the contact point of the cartridge to the printer is not soak).. Place the printhead on the hot water and leave it there for about 4 to 5 hours..move it on different location from time to time..After soaking, rinse it with distilled water and dry it with cloth...

After doing the instructions, return back the cartridge to the printer and do the printhead alignment..

Try printing a test page and see the outcome...

Sep 25, 2010 | HP Photosmart 2575 All-In-One InkJet...

3 Answers

Why is my printer not printing black and white photos...I get green prints. Recently loaded new black in and still getting green


Go to printer settings and locate the "Print in greyscale" menu, and select "Black Ink Only" as shown below, 04223f5.jpg

(Please note that this is only when you need to print black and white, you have to select "Print in Color" when you are going to print color documents.) Hope this helps, Good luck. Thanks for using FixYa.

May 29, 2010 | HP Photosmart D7460 Printer

2 Answers

Replaced empty black ink cartridge, wont print black ink even after cleaning and aligning the printheads


The head of your printer cartrige (black) are not detected by the printer because it was damage and need to be replace. So that no more black ink could print anyway.

May 26, 2010 | HP PHOTOSMART PLUS B209A All-In-One...

1 Answer

Why wont the colors print out dark i even replaced the ink already. still nothing i have only owned it for like 6 months


Sounds to me like the printhead needs to be cleaned out, it has ink residue on it from the other cartridges you had in there. Page 47 in the manual for your printer explains how to remove the printhead from the printer. Here is the link to the manual for your printer: http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/5100AiOPrinterUG_EN-US.pdf Inside of the printhead you'll see holes where the ink cartridges are normally above. Those holes need to be cleaned out. I suggest you soak the bottom of the printhead in some warm water overnight. This will enable for the ink residue to fade away and then you can take out the printhead from the warm water and dry it all off. Put it back into the printer with the cartridges installed and then print a few diagnostic pages to give the ink a chance for it to flow properly.

Jun 11, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

MP830 prints yellow when it's supposed to print green


Run the maintenance utility for cleaning the color printhead; you are missing cyan at the moment so it is either exhausted or clogged.
If you still get no blue output, you may need to replace the printhead or cartridge. BTW, don't let it sit too long, the residual ink can really finish off the printhead.  

Dec 18, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Does not printing


printhead nozzles may be clogged beyond cleaning, this may be caused by turning the printer off instantly after printing, before the printer has a chance to empty ink residue after each printing session before shutting down. canon makes a cleaning cartridge for their printers, which should clean the nozzles sufficeintly. hope this might help you.
hamahama0

Jun 07, 2008 | Canon PIXMA MP130 All-In-One InkJet...

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