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MP4 Player removable disk doesn't come up

When I plug in my MP4 player it doesn't connect through the USB port

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Re: MP4 Player removable disk doesn't come up

The hold/lock is probably engaged - unlock it; or you are running Vista

go to manufacturer's website and get the Vista-compatible software/firmware if you are running Vista

Posted on Jul 06, 2008

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I have a genx mp4 player model-gmp4-01. the moment i connect it with my pc through usb it gets charged automatically but i am not able to access its files like removable disk. also the windows does no

The USB cable is probably strictly a charging cable, not a sync cable or a dual charging/sync cable, so it will only charge the player but not make it visible to/accessible by your computer. You can get a sync cable or if you already have a multi-port USB hub that you use to connect devices to your computer (mouse, flash drive(s), etc.), try connecting the player through an available port on the hub.

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My pc canot detecte my mp4

Your MP4 driver disk must be installed and run BEFORE you hookup the MP4 player.
If you have done the faux pas above, all the installs in the world will not fix it. You MUST remove the USB driver. Use Device Manager. In XP, this is found by right clicking my computer and selecting properties. In properties select the hardware tab and choose 'Device Manager'.

Stop here. If you have no idea what I wrote, review 'Device Manager' on the Windows Website or ask a KNOWLEDGEABLE friend for help. See

Now, select the MP4 device, while it is plugged in to the USB port, and right click. Select 'Uninstall'. Remove your MP4 device when device manager is done.

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I need to know how to download music to a mp4 player.

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Problem: Infitek MP4 player is recognized by Vista and Windows XP but when you try to put files on it, error pops up.
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1) Connect USB cable to PC
2) Connect Infitek to cable.
3) An AutoPlay window will pop up on your PC. Select "Open folders to view files using Windows Explorer"
4) On the left of the explorer window the following will be seen "Removable Disk (?:)" (? can be any letter in the alphabet, most likely E-K)
5) Right click on "Removable Disk (?:)" with your mouse and select "Format"
6) "Format Removable Disk (?:)" window will appear, select FAT32 from the FIle system Combo box and select Quick Format from the Format options and click on START
You may need to format the MP4 more than once, it did not work for mr the first time.
7) After you receive a message, Format completed successfully you can drag and drop any files to the "Removable Disk (?:)" which is the MP4 player storage area.
8) Disconnect the cable, turn on the MP4, if at main menu use the >>| key to get to the Music, Click MENU key to get to the first song, click >|| to play song.

I used .WMA files (Windows Media Player) songs. They seemed to work ok

Good luck!

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