Question about Nintendo DSi Black Console

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I have just bought a DSi and after charging the battery, turned on the unit and the bottom screen is white - I can't use the stylus or see anything on the screen. the top screen seems fine. is the unit faulty???

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It does sound faulty yes, you should just take it back to where you bought it or call Nintendo at:

1-800-255-3700

Posted on Nov 16, 2009

Testimonial: "thanks very much for your help - I have taken the unit back and exchanged it for another one. "

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New to htc


The half-white screen is definitely not a good sign. The "hold and tap" screen you see is the alignment screen normally seen at a "fresh" startup.

If this is the PPC6800 Mogul, there is a small pinhole reset button on the bottom of the unit. Using the stylus, push the button, This will "soft reset" the unit.

If this doesn't work, you can try hard resetting it:

1. Press and hold both softkeys on the device. (The soft keys are the buttons to the left and right of the center navigation wheel with the white dots on them) Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.

2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the keyboard, and press R to restore to factory default or press X to exit the hard reset process.

This may take a few tries, as it's hard to hold the buttons and push the reset button.

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Try pushing the soft reset button on the bottom of the unit with the tip of your stylus.

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