Question about Logitech Harmony® 1000i Remote Control

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My Harmony 1000i remote isn't responding to touch or won't turn

I have a Harmony 1000i remote that isn't responding to touch on the screen. I can't turn it on or off either. The battery is fully charged.

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1 Answer

Hi. Try the following steps to get this fixed.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


Now, put the remote back into safe mode, then take the battery out and re-insert it. The calibration screen should come up. Touch the red dots to calibrate the screen.

Hope that helps!
-D

Posted on Mar 06, 2010

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Had the same problem.

My solution was.

  1. Boot remote into safe mode (Insert battery whilst holding down the power button)
  2. Update firmware from Logitech.
  3. Now this is the painful bit.... It will get to abou 42% then it will reboot. You wiil need to press and hols the power button down as soon as the screen goes blank. You will need to do this again at around 60%. If you select show details when updating the firmware you will see it say 'Rebooting remote'.
  4. Follow the remaining prompts.

Hope this helps.

Cheers

Jacko

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