Posted on Nov 16, 2009

My Harmony 1000i remote isn't responding to touch or won't turn

I have a Harmony 1000i remote that isn't responding to touch on the screen. I can't turn it on or off either. The battery is fully charged.

1 Answer

Anonymous

Hi. Try the following steps to get this fixed.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.

Now, put the remote back into safe mode, then take the battery out and re-insert it. The calibration screen should come up. Touch the red dots to calibrate the screen.

Hope that helps!
-D

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