Question about HP Scanjet G4050 Flatbed Scanner

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I have recently purchased HP SCANJET G4050 , before the purchasing of device HP executives said that it has 3-D effect and it takes same time to scan for any resolution means higher resolution also but now when we scan at a resolution of 1200 dpi it is taking 10 mins, when we asked the dealer he is saying to scan at a resolution of 600dpi,to do so what is the neccessity of buying a scanner of worth 22,000 and rtegarding this i have been speaking with SALES TEAM,TECHNICAL SUPPORT TEAM,DEVELPOMENT TEAM and CORPORATE OFFICES ,but no one is showing a solution for me ,BASED ON THE INFORMATION OF HP EXECUTIVES WE BROUGHT THIS SCANNER NOW I WANT TO RETURN THE DEVICE SO PLEASE HELP ME..............

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  • suhasini ganesham Nov 16, 2009

    now i'm asking that can i scan at higher resolution with in less time that lower resolution takes or with whom i have to speak to return it,i think it doesn't show my unwillingness to buy the device,what i'm asking is when i spoke with HP people i clearly said what requirements i need and also i said that ours is a JEWELLERY BUSINESS.Based on their information what they had provided me i brought the device and i'm asking them to show a solution for me

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To incorporate the ability to 3-D effects a device is going to take a hit it's performance somewhere. That's the downside of purchasing new tech before it has had time to allow the development and integration of the new and old tech without hurting the over all performance.

Take a good look at Microsoft. To get that shiny new car smell out in the next gen of computers Windows, Win XP, Vista all seem to be lacking in something their predecessor's lacked. How in God's name can you make money by introducing a new OS that sucks worse then the previous OS.

Unfortunately this doesn't really solve your problems. I'm not really sure however what type of solution you are looking for though. Do you want to know how to force HP to find a solution? I doubt they will. They most likely believe the only problem is your unwillingness to change your business model to meet there products specs.

I'm not sure if this can help but you might want to check this site out. Just click the link below.
I know they deal with image quality control and consulting services. So they may be able to help with intigating the product and gaining better control over it's use. It's kind of a long shot but if your out of ideas it can't hurt. After all I'm not sure exactly how many scanners you purchased but if the figure of $22.000 worth of equipment is correct That a boat load literaly. So I would be trying anything to ghet the results I needed.
Good luck.


http://www.image-engineering.de/



Posted on Nov 16, 2009

Testimonial: "thank u so much for understanding my problem"

  • david mcclellan
    david mcclellan Nov 16, 2009

    To the issue relating to the scanning question "can i scan at higher resolution with in less time that lower resolution" The answer is no you can not scan faster at at a higher resolution then you can at a lower setting. At least no on the same machine. Higher resolution equates to more information on the page. More information means more time.

    As for you you need to speak to or how you return the device, you would need to speak with HP.

    Fixya.com is not associated with HP. Therefore it is impossible for anyone here to advise you on who can help you with this problem.
    We give solutions to technical problem such as if you had trouble with the installation or an issue with networking the printer.

    I can tell you that it is difficult to believe that they would be unwilling to help you after selling you $22,000 worth of equipment. If you spent that much money and have not achieved the results you were expecting then you should be contacting an attorney.


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