Question about Lexmark X5470 All-In-One InkJet Printer

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Help! my lexmark x5470 all-in one says right cartridge incorrect!

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  • Lexmark Master
  • 2,017 Answers

This is may be you using the refill or incompatible catridge. i advise you to use genuine catridge.

Posted on Nov 16, 2009

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Posted on Jan 02, 2017

Ajkill
  • 2035 Answers

SOURCE: X5470 colour ink cartridge change

Overview

A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be due to a faulty cartridge; however, it may be caused by a simple interruption in the communication between the cartridge and the All-In-One.

The procedures below will help you to identify the cause of the error and to resolve the issue.

Rebricking the All-In-One and Resetting the NVRAM

NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step Action
1
Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit on.

Did the error message return?

Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2
Reset the NVRAM of the All-In-One (click here for instructions).

Did the error message return?

Yes: Skip to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges

NOTE: The embedded links in the table lead to specific troubleshooting documents.Step Action
1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover.
2 Power off the All-In-One and remove the power supply brick from the back of the unit.

3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.

Does the error message reappear?

Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5
Power the AIO on, reinsert the black/photo cartridge ,and close the top cover. Power the All-In-One off and then on.

Does the error message reappear?

Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on.

Does the error message reappear?

Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Posted on Mar 11, 2008

Ajkill
  • 2035 Answers

SOURCE: lexmark x5470

A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Posted on Mar 14, 2008

  • 684 Answers

SOURCE: Lexmark X5470 Printer

The messages Appears when the catridges are not inserted correctly........ Install the Colour Catridge on the Right Side and the Black should go in the Left Side...... Thanku

Posted on Jan 15, 2009

  • 3 Answers

SOURCE: Lexmark X4530 Incorrect Cartridges.

By any chance did you get these cartridges refilled? If so then you may be out of luck as I read that Lexmark chip their cartridges/printers to reject refilled cartridges. I have the same problem at the moment just with the right (colur) cartridge. The cartridge is an original refillable Lexmark (i.e. grey box) I got the cartridge refilled twice and it worked fine, but the third time no joy. Research indicate that Lexmark program their printers to reject cartridges refilled 3 times!!

Posted on Jul 13, 2009

  • 62 Answers

SOURCE: lexmark x5470 error- right cartridge incorrect

Since you say this happened without changing cartridges, it probably does NOT need a firmware upgrade. (If you are using the #23/#24 cartridges you should read this http://bit.ly/1343TW.)
Trying using an alcohol wipe to clean the contacts where the cartridge connects to the printer. (The array of copper dots) Of course be sure you removed the tape from the cartridge and tried all the stuff in this article (http://bit.ly/1343TW) first.

Posted on Sep 16, 2009

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Related Questions:

1 Answer

My printer continues to say that my left cartridge is incorrect and my right cartridge is incorrect. I have misplaced my printer booklet.


- Make sure you are inserting the correct cartridge versions for your model. The Lexmark X5470 uses 32 or 34 black cartridge and 33 or 35 color cartridge.
- Ensure that both your cartridges have plenty of ink in them and not empty.
- You can also try to insert different known working cartridges to determine if what you're currently using is faulty or not.
- Try to remove the cartridges from your printer > close the printer cover > unplug/re-plug the printer into the power source to reset it > when the printer turns on, reinsert both cartridges.
Hope this helps.

Aug 24, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Lexmark X5470 Right Cartridge Incorrect messagem


This article in the Lexmark website will help you identify and resolve the "right cartridge incorrect" error message: Cartridge Errors on the Lexmark X5400 Series Printers

Apr 14, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

MESSAGE SAYS RIGHT CARTRIDGE INCORRECT


Hello there:
what this is refering to is that the cartridge is either not the right one for the printer or the device is having a problem with that cartridge i would remove the cartridge and verify that it is the right one that goes in their and also since youare having the cartridge out i would clean out the contact area to get rid of the old ink that may be sitting on the contact areas ok
best regards Michael

Nov 23, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I have a lexmark X5470 bought a lexmark #33 color cartridge. the printer states: right cartridge incorrect. at the store it said that it is compatable with my printer. how do i get my printer to work?


According to the Lexmark site an number 33 color cartridge is the correct color cartridge for the printer.

Are you trying to print potographs? If so, then you would need the #32 cartridge and the color cartridge together in the priter.

If you believe that the cartridge is defective, contact Lexmark at 1-800-232-3000 and let them know you received a defective cartidge.

Don

Jun 09, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Right cartridge incorrect


make sure it's compatible. where did you buy it,and who's the maker of that print cartridge?

www.lexmark.com has the drivers you'll need by model and operating system

http://tinyurl.com/6qcpgy

Aug 10, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Lexmark X5470 Printer


The messages Appears when the catridges are not inserted correctly........ Install the Colour Catridge on the Right Side and the Black should go in the Left Side...... Thanku

Jun 30, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Right cartrage incorrect


your printer cartridge should be
Black: 32, 34 High Yield ● Color: 33, 35 High Yield ● Photo: 31
else it will not accept the cartridge.

hope it will help..

May 29, 2008 | Lexmark X5470 All-In-One InkJet Printer

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