Found this information on the web. Hope it helps, because, Printer has been discontinued.
Problem
843 error; 843.01; 843.01 error; Scanner error; Scan error; Cannot scan; Will not scan
Solution--Overview
An 843.01 error is generally caused by the Bottom ADF Cable on the scanner being loose or unplugged.
Did the error return?
Yes: Continue to Contacting Lexmark
Items is Discontinue
843.01 = Service Scanner—flatbed mechanical failure.
The service manual says to check the ribbon cables inside the scanner and the shafts that the motor runs on.
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