Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
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Posted on Jan 02, 2017
Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.
Posted on Mar 26, 2008
there are 3 possible reasons you are getting this error.
First :It could be a bad phone cord connected. try with another phone cord.
Second : the phone cord you are using is 4 wire conductor ( HP printers use 2 wire conductor ) and
3rd : It could be faulty line ( There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.)
Solution : Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which all parameters it did not pass.
Posted on Jul 01, 2010
1> Press the wrench/tool mark (SETUP) button on the printer.
2> Go to 'Print Report'
3> Go to 'Image On Fax Send Report' and use the arrow key on the front panel to change it to ON and select/press OK tio save.
Posted on Jul 17, 2010
SOURCE: image on fax send report
The Fax report only tells you if the fax went through or not. The image on a fax report lets you quickly check the first page of the documents that were faxed (or supposed to be faxed). To get the image on the fax report, press Setup > Fax Confirmation > On Fax Send. Then select On for Image on Fax Send Report.
What you need is to test that your machine can send a fax. Make sure that the unit is installed correctly. Use the phone cord or adapter that came with the unit between the appropriate wall jack (on PBX systems for example) and the 1-Line jack. See the User's Guide if the phone is shared (voicemail, computer modem, answering machine). To test the unit, press Setup button on the Control Panel (the icon looks like an open end wrench). Choose Tools and Run Fax Test. This will check if the machine has a dial tone and can send information on the phone line. Use that information to troubleshoot the issue. For a hardware failure, cycle the power (turn off and unplug the unit) and check if there is a dial tone (I like an old corded phone for this test). If at all possible, if the test fax is unsuccessful due to a dial tone problem, disconnect all other devices on the phone line and retest. Then reconnect them one at a time to see which may be involved in the failure. Check that you are on an analog phone line.
Once you get a successful test fax, load your original (face down on the scanner glass or face up in an ADF). To fax from the all-in-one, enter the recipient's fax number with the keypad then press Start Fax black (or color as needed). (If the recipient gets poor print quality, adjust the scan resolution. This is under Options after you press Fax and then enter the destination number. This method also lets you chose when to send a fax.)
After you get the fax to work directly from the all-in-one, then you can set up the HP Solutions to fax from the computer.
I hope this helps.
Posted on Aug 10, 2010
SOURCE: image on fax send report
you did not mention your HP Printer model, however if you are getting the message " Image on fax send report is off " you can try this setting on your Printer.
Press the Setup button on the printer front panel ( Ranch like symbol )
Scroll using the down arrow ( or arrow keys ) till you find Print Report option - Press OK
Scroll till you find Image of Fax Send Report - Press OK
Turn if off/on using the arrow key - Press OK
The Issue is resolved.
Posted on Feb 24, 2011
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