Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Error 387 image on fax send report is set to off how do i change it to on so that i can fax out

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Posted on Jan 02, 2017

oldnovii
  • 667 Answers

SOURCE: When faxing, what is Error 387? Can fax other places, why not this place?

Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

Posted on Mar 26, 2008

Rider On Way
  • 1679 Answers

SOURCE: hp photosmart c309a I get error 387 after my first

there are 3 possible reasons you are getting this error.

First :It could be a bad phone cord connected. try with another phone cord.
Second : the phone cord you are using is 4 wire conductor ( HP printers use 2 wire conductor ) and
3rd : It could be faulty line ( There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.)

Solution : Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which all parameters it did not pass.

Posted on Jul 01, 2010

  • 50 Answers

SOURCE: Image on fax send report is set to off

1> Press the wrench/tool mark (SETUP) button on the printer.

2> Go to 'Print Report'

3> Go to 'Image On Fax Send Report' and use the arrow key on the front panel to change it to ON and select/press OK tio save.

Posted on Jul 17, 2010

  • 5103 Answers

SOURCE: image on fax send report

The Fax report only tells you if the fax went through or not. The image on a fax report lets you quickly check the first page of the documents that were faxed (or supposed to be faxed). To get the image on the fax report, press Setup > Fax Confirmation > On Fax Send. Then select On for Image on Fax Send Report.

What you need is to test that your machine can send a fax. Make sure that the unit is installed correctly. Use the phone cord or adapter that came with the unit between the appropriate wall jack (on PBX systems for example) and the 1-Line jack. See the User's Guide if the phone is shared (voicemail, computer modem, answering machine). To test the unit, press Setup button on the Control Panel (the icon looks like an open end wrench). Choose Tools and Run Fax Test. This will check if the machine has a dial tone and can send information on the phone line. Use that information to troubleshoot the issue. For a hardware failure, cycle the power (turn off and unplug the unit) and check if there is a dial tone (I like an old corded phone for this test). If at all possible, if the test fax is unsuccessful due to a dial tone problem, disconnect all other devices on the phone line and retest. Then reconnect them one at a time to see which may be involved in the failure. Check that you are on an analog phone line.

Once you get a successful test fax, load your original (face down on the scanner glass or face up in an ADF). To fax from the all-in-one, enter the recipient's fax number with the keypad then press Start Fax black (or color as needed). (If the recipient gets poor print quality, adjust the scan resolution. This is under Options after you press Fax and then enter the destination number. This method also lets you chose when to send a fax.)

After you get the fax to work directly from the all-in-one, then you can set up the HP Solutions to fax from the computer.

I hope this helps.

Cindy Wells

Posted on Aug 10, 2010

Rider On Way
  • 1679 Answers

SOURCE: image on fax send report

Hi,

you did not mention your HP Printer model, however if you are getting the message " Image on fax send report is off " you can try this setting on your Printer.

Press the Setup button on the printer front panel ( Ranch like symbol )
Scroll using the down arrow ( or arrow keys ) till you find Print Report option - Press OK
Scroll till you find Image of Fax Send Report - Press OK

Turn if off/on using the arrow key - Press OK

The Issue is resolved.

Regards,
Ron

Posted on Feb 24, 2011

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1 Answer

Hi could you tell me how to print the report for sending please to keep as proof to a number it was sent


Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you select On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting On+Image or Off+Image will print a section of the fax's first page on the report to help you remember. NOTE:When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column. 1 Press Menu/Set, 2, 4, 1. 2 Press ? or ? to select Off+Image, On, On+Image or Off. Press Menu/Set. 3 Press Stop/Exit.

Jul 21, 2011 | Brother MFC-620CN All-In-One InkJet...

2 Answers

Fax transmission reports


What you are explaining should work. If you need prior activity reports from previous faxes, you can press Function then 2 (Act. Report)

I think you might need to press Function, then 7 then 1


From the manual:

Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists
the time and date of transmission, and whether the transmission was successful.

When the feature is OFF, the report is printed automatically only if an error occurred during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.
If you typically send multiple faxes to the same destinations, you may need a reminder to identify each fax transmission. You can select OFF+IMAGE or ON+IMAGE to print a portion of the first page of the fax message on the report.


1 For the FAX, press Function , 7 , 1 .
For the MFC, press Function , 1 , 7 , 1 .
2 Press or to select OFF, OFF+IMAGE, ON or ON+IMAGE and press Set .
3 Press Stop to exit.


Hope this helps you.
Mike

Nov 14, 2007 | Brother MFC 8300 Laser Printer

1 Answer

HOW TO PRINT FAX CONFIRMATIN PAGE MFC440CN


Hi,

To print fax send confirmation report:

bet3_0.jpg

You can use the Transmission Verification Report as proof that you sent a fax. This
report lists the time and date of transmission and whether the transmission was successful
(OK). If you choose On or On+Image, the report will print for every fax you send.
If you send a lot of faxes to the same place, you may need more than the job numbers to
know which faxes you must send again.

Choosing On+Image or Off+Image will print a section of the fax's first page on the report
to help you remember.

When the Transmission Verification Report is turned Off or Off+Image, the Report will
only print if there is a transmission error, with NG in the RESULT column.

Apr 12, 2011 | Brother MultiFunction Center MFC-440CN...

2 Answers

HOW TO PRINT CONFIRMATION PAGE


Hi,

moz-screenshot.pngbet3_1.jpg

You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the time and date of transmission
and whether the transmission was successful
(OK). If you choose On or On+Image, the
report will print for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
When the Transmission Verification Report is
turned Off or Off+Image, the Report will
only print if there is a transmission error, with
NG in the RESULT column.

Apr 12, 2011 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Brother IntelliFax-2820 Plain Paper Laser Fax does not automatically print a transmission report each time we send a fax. Is there a way to automatically have that happen. We can't find it.


You need to set up the Transmission Verification Report and Journal Period in the menu table.
Press Menu/Set, 2, 4, 1.
-OR-
Press Menu/Set, 2, 4, 2.
You can use the Transmission Report as
proof that you sent a fax. This report lists the
time and date of transmission and whether
the transmission was successful (OK). If you
select On or On+Image, the report will print
for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Selecting On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
Note
When the Verification Report is turned Off or
Off+Image, the Report will only print if there
is a transmission error, with ERROR in the
RESULT column.
1 Press Menu/Set, 2, 4, 1.
2 Press ? or ? to select On, On+Image,
Off or Off+Image.
Press Menu/Set.
3 Press Stop/Exit.
Printing reports
1.XMIT Report
2.Journal Period

Nov 15, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

Image on fax send report is set to off. Will not send fax


1> Press the wrench/tool mark (SETUP) button on the printer.

2> Go to 'Print Report'

3> Go to 'Image On Fax Send Report' and use the arrow key on the front panel to change it to ON and select/press OK tio save.

Jul 15, 2010 | HP J4680 Office Jet All-In-One Printer

1 Answer

Image on fax send report is off


this is a default setting of the printer and fax settings... it will not impact the functionality of the unit but if you wish to change it then press the set up button on the printer go to print reports press ok and with in the print reports menu you should find image on fax send press ok and switch it to on press ok and exit out of the set up menu

Mar 29, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Fax confirmation set up


document.tlSearch.tx.value=unescape("") s.gif s.gif HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming and outgoing faxes

Mar 31, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

Fax Confirmation Sheet


HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming

Jan 22, 2008 | HP LaserJet 3050 All-In-One Printer

2 Answers

Confirmation print out


Your wanting what Brother calls a Transmission Verification
Report:

You can use the Transmission Report as
proof that you sent a fax. This report lists the
time and date of transmission and whether
the transmission was successful (OK). If you
choose On or On+Image, the report will print
for every fax you send.
If you send a lot of faxes to the same place,
you may need more than the job numbers to
know which faxes you must send again.
Choosing On+Image or Off+Image will print
a section of the fax's first page on the report
to help you remember.
When the Verification Report is turned Off or
Off+Image, the Report will only print if there
is a transmission error, with NG in the
RESULT column.
a Press Menu, 2, 4, 1.
b Press a or b to choose Off+Image,
On, On+Image or Off.
Press OK.
c Press Stop/Exit.

Nov 11, 2007 | Brother MFC 240C All-In-One InkJet Printer

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