I plug it into my computer and it does not show that the usb link is on also it turns on but it stays on pearl screen

You can try a master reset which your provider will be able to provide the steps to you on how to do it, or the manufacturer's website. if a reset doesn't fix it than you need to get a new phone through your replacement options for this is a device issue.

what are you trying to do with it?

it will show the usb connected when its connect to the computer. thats what it is suppose to do. its for transferring data only.

I haven't seen the exceeded usable memory message on mine, but I am familiar with Pearls not coming back on.

First, perform a reset buy removing the battery for at least 10s. Sometimes mine just shows the plain pearl logo (not the moving one) and then shuts off. Removing the battery for a while and then putting it back in always fixes it so that it shows the plain pearl logo for few seconds then displays the animated logo and starts normally.

If this fix doesn't work for you, then the firmware inside the Pearl is most likely corrupted, and can be easily fixed by running this software from the RCA website and following these steps:

1. start the program,
2. remove the battery from the TH1102 & wait at least 10 secs,
3. hold the play button while plugging into usb,
4. release the play button the the term "initalizing" replaces "searching",
5. click the start button to replace the firmware.

Hope that helps.

The other day I replaced my battery and my unit would not go any further than the Pearl logo. So I downloaded the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and followed all the troubleshooting instructions that popup when you start the program:

start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button when the the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to leave the "format data" box unchecked to see it that works. I couldn't play aac files without formatting, but you may not have to format to fix your problem.

After I did this, my pearl started normally, and my computer recognized it again.

Heres the wesite for the firmware. Download it and update it even if its the same firmware do it anyway. It will unfreeze and start working again for a while.

http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2243&p_created=1214239700&p_sid=npB9ov8j&p_accessibility=0&p_lva=2253&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQmcF9ncmlkc29ydD0mcF9yb3dfY250PTEmcF9wcm9kcz0xNTgmcF9jYXRzPTAmcF9wdj0xLjE1OCZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuYV9pZCZwX3NjZl9icmFuZD0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD0yMjQz&p_li=&p_topview=1

I had the same problem, usually plugging it into the usb port on the pc and verifying the files on the player, then disconnecting the player will solve the problem. Other times i have to reformat the player, if you do that, you will have to put all your music back on. It's a pain, this has happened to me 4 times, I've only had this thing less than 6 months! It was inexpensive, I guess you get what you pay for, but I like having a AAA battery instead of having to remember to plug it in to the pc to recharge every 15 hrs.

YOU PEOPLE IT IS JUST THE BATTERY THAT IS IN IT!.. BECAUSE THAT BATTERY IS NOT ONLY FOR AFTER IT IS CHARGED IT ALSO WORKS TO SHOW THE DISPLAY SCREEN! BECAUSE IF YOU TAKE OUT THE BATTERY THE LIGHT STAYS ON WHILE ITS PLUGGED INTO THE COMPUTER! MY BF IS HAVING THE SAME PROBLEM TRY BUYING A NEW BATTERY!! ITS THE SOLUTION! the battery is caput!

i think i have the same problem. it shows the boot screen but turns off after about 2 seconds. mine does not work when connected to the USB or AC power either. when i plug it in to the computer, it turns on the boot screen and just stays there. ideas?

Sure sounds like a problem with your charging outlet. I recommend taking it to your service provider and having a technician run some tests only they can do.

Please let me know if this helps. Take care!
-Chimpster

the rca pearl does not have an external power source, only the AAA battery. Just put in a new AAA and you're good.