Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
Please, please help me with this:
I have had this My Book Essential 500GB external HDD running very smoothly.
But suddenly it has stopped starting. When I start my PC (to which it is connected) or power-up the HDD, the following happens:
1. the HDD spins up, followed by 3 'click' sounds.
2. the HDD spins down
3. the HDD spins up again, followed by another 3 'click' sounds.
Hereafter the HDD becomes silent.
The 'click' sound above is the same sound the HDD used to make when it shuts down (when computer shuts down).
The HDD is detected as a new hardware on the computer and it says that its installed and ready to run.
It is also listed in Device Manager as "WD External USB Device" not what it used to be earlier: "WD5000 ...".
It is neither seen in My Computer nor listed in Disk Management.
It seems to me that the hard drive inside is still fine.
Can you please let me know what to do? I have very very important data on this HDD.
At least I would like to open the external case to take out the hard drive. But I couldn't open the external case. The My Book enclosure is extremely hard to open. Can you please let me know how to do that?
Any help will be highly highly appreciated.
To save your data from a bad Wd Ebook you need to download UBUNTU and burn it to a cd. Boot from the cd. Do not install Ubuntu just click try it out. When it loads turn on your Ebook and iit should appear on the desktop. If not click the places tab on top and find it there. Right click the EBook and mount it. Now you have access to all the data on the ebook. Iy yoou have enugh space n your cpu hard drive save it there, if not you will need another surce large enought to copy the data to.. I have used this method to save many hard drives, flash drive and other unreadable media. if the drive is totally toast you are out of luck but this method works moost of the time. Any questions drop me an email.
Posted on May 01, 2009
Sorry to say it guys, but I've looked all over the Internet and read reviews on this drive. This is almost always the case. They last about a year and a half and then die. I've tried everything, even removed it from the case and installed it in my PC. Same problem. WD uses cheap electronics, and conveniently has a link on their main page for "Data Recovery Services". 500 gigs of music, photos, school documents, and videos, gone. It took about four days to finally die. First day, it showed up with a drive letter, but Windows couldn't read the drive. I was able to view the files with some recovery software, but had nowhere to move them to. In retrospect, I should have at least saved my photos. Next day, no drive letter, but it still had a drive number, so I tried Disk Doctor. Halfway through the procedure the drive stopped and now not even a drive number. I've tried at least ten different software programs and nothing will see it. Six clicks and it's dead. I have had numerous hard drives over the years and have never seen one go south as quickly as these do. Most of the time I just outgrow the drives and buy new ones. It comes down to we all bought this because it was a cheap drive, and that's what we got. Personally, I will never purchase anything from WD again.
Posted on Feb 19, 2009
First, uninstall the drivers (Right click My Computer -> Hardware tab -> Device Manager -> Right click the WD External USB Device and click uninstall). Now, ignore the add hardware wizard that pops up and disconnecting the power and USB cables so the drive is completely off. Leave it for 30 minutes, then hook it up again, have windows install the drivers and see if it's recognized again.
If that doesn't work, you should open it up, but it would seem to me like the problem could be with the IDE\SATA cable (not sure what they use) but it's much more likely that it's with the hard drive itself. Once you get the drive out, try putting it in a PC (I assume you know how to do this).
Here are directions that show how to open up the My Book.
Posted on Jan 09, 2008
I would appreciate any help i can get on my WD5000. I have mine hooked up to my laptop and it starts automatically every time i start up. It has worked flawlessly until recently when i get this error come up that says "USB device not recognised" shortly after starting my laptop. After cliking the box to find out more details it lists my USB Root Hubs for which one comes up as "Unknown Device". On clicking thru furher it says that there are no drivers installed for this device. I have tried several drivers (i could be installing the wrong ones) but this has not fixed the problem. Any suggestions?
Posted on Jun 04, 2008
I know what you mean. I had a hard drive that did the same thing except it was internal and held a lot of stuff on it. Anyways, I think what you need to do is create an account with Western Digital, Register your drive for a warranty (Which you can lie on if you want to.), and call technical support. If you can, you may also connect it to another computer that you know works and it m ay get recognized. If it does for a little while, back up all of the data. after backing it up, send your drive in. It should be free. Then restore the drive contents. In my opinion, use Symantec Ghost. This has happened with many drives because your computer is like a pipe. Say the pipe can only hold 150 psi. The hard drive is the pressure and the computer is the pipe. If you are to put 200 psi in the 150 psi pipe, it may break or the pressure may leak out, or in your case destroy the heads (Holders of the data on the drive.)The Computer (USB Port) will not burn out, but the drive will. Tech Support will send you a new drive in 1-2 Business Days.
Posted on Jan 05, 2009
I have heared from a computer expert that the MyBook WD500 uses a cheap electronics which might go defective. He has undone the drive and mounted it with a USB to SATA converter to a LINUX machine. Since the MyBook doesn't use any known FAT/NTFS filesystem but uses a X-style LVM (logical volume manager) format he defined a LG (logical volume) and added the WD500 HD to it and was able to just read in all the files as if nothing had happen. I've the same problem with my MyBook but so far I was unlucky with mounting it under Xandros. I will now try to mount it under Vista but don't have much hope.
Posted on Sep 13, 2008
I just started getting the "three clicks" noise today on my 20 month old 500G MyBook Essential external hard drive. Unpluged the USB and rebooted it, and still get the clicks. WD website says that means it's a hard drive issue, not a USB issue, so I suspect cracking it open and slaving it to my PC won't help. Even checked the driver and it's not that. From what I'm reading on these posts I think this drive is hosed... that stinks bigtime.
Posted on Sep 10, 2008
I have the very same problem, and I've tried pretty much everything.
Have removed the drive from the case and slaved it in as a secondary drive. Still get the 3 clicks though. The BIOS sees the drive as having a 0Gb capacity.
Stuck the drive in the freezer for 2 days. Still the same.
I strongly suspect that the electronics on the drive itself are shot and have resigned myself that the drive is dead. Have read too that replacing the on-board PCB doesn't make any difference either.
If anyone has any joy with this damned drive, please do post it here! 500Gb of data is a fair bit to lose.
Posted on Sep 09, 2008
I've got the same issue with the clicking. Not to under-mine other ideas, but if we're hearing clicking in the hardrive and it's not recognized, why would it be a driver issue? It's definitely a HD issue in my mind.
Anyways, to test your theory I've also tried it on another PC and it failed just the same. I'm looking into my warranty to get it replaced, but it still sucks cause I got a lot of data on it and don't want to take it apart to void the warranty.. Good luck!
Posted on May 23, 2008
Don't break your mybook apart just yet, the problem is caused by a driver reinstall (often after you have insatlled updated drivers via Microsoft Update for example), it doesnt' have to have anything to do with the Mybook, in fact it's more likely to be a COMMS driver.
Anyway long story short, just delete all the drivers and reinstall where possible from the ones on the mybook itself. If the hardware was bust you generally wouldn't be getting the three clicks.
Trust me, I am a geek.
Posted on May 09, 2008
Erm, if your disk is 'clicking,' this is not a good sign, and can imply physical damage to the unit. If I were you I'd use a program like SpinRite to determine if the drive is readable and look at recovery options from there. Once drives go bad, it's a race against time to save your data - which, on a My Book, could be quite a load.
Posted on Mar 03, 2008
Try Reinstalling or Rolling back all of the drivers for it, other wise, it seems like it could be a hardware issue on the drive Ergo: break out the hacksaw and crowbar.
Posted on Jan 09, 2008
SOURCE: In management ,I can show
click start control panel
administrive tools ,computer management ,device manager look through all
of your devices if you see a yellow question mark?or exclamation mark
! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps
Posted on May 08, 2011
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