Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

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Passport wd it does not show on the computer 150 GB once you plug on usb port nothing shows you can here the disk rotating a seconds it will stop then if I re-plug it again disk rotate then stops again

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Sounds like bad usb cable try replacing the cable.

Posted on Nov 15, 2009

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1 Answer

My Ovation 320GB external hard disk is not showing on the computer when I plugged in although the red light is on. There's a sound from the disk but after that while it just remain quiet and nothing...


I would try to plug it into a different USB port on the computer or try and see if it works on another computer. It could be that the computers USB port is no longer working or that the drive has failed.

Mar 29, 2011 | Western Digital Elements powered by WD 320...

1 Answer

I have a 1tbexternal hdd drive and it stopped working. i tryed to switch the plug and put it on other computer but nothing.....


The Passport has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the W.D. web-site, and use "check warranty status", to see if W.D. will replace the Passport, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

Nov 07, 2010 | Western Digital Passport 160GB External...

1 Answer

Why wont my Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive work?


Several possibilities:

* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)

Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.

Oct 30, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

All my music that was on my wd are gone when i plug in my wd it doesn't show anything


Connect the WD Passport to a different computer, to see if YOUR computer is the problem.

If that does not help, any external disk-drive has two major components, inside the enclosure:
* disk-drive
* USB-to-disk-drive adapter

Open the case, and disconnect the disk-drive from the adapter, and remove the disk-drive. Connect it as a "slave" disk-drive in a desktop computer, to see if the files can be "directly" read from the disk-drive.

Oct 10, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Clicking and not showing up


There are different software available. Try Spinrite if you can. If it works, it'll help fix your hard disk.

May 18, 2010 | Western Digital Passport WDXML800UE...

2 Answers

I can feel d disk rotating yet PC doesnt recognise the drive


Hi There mosam,

In most cases, external Passport Drives come with their own drivers and install themselves automatically when connected to your puter's USB port. If it doesn't find a driver, then the Passport can't work. Go to the Western Digital Support website and type in the model # of your external drive. Having located the driver for that model, download it by saving it to your desktop. Then run the exe. driver install software. Once having done so, your Passport should show right up and off you go! Very Important...if the driver install program wants you to restart your puter after installing itself, be sure to do so. Good Luck!

Apr 04, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Light goes on, but is not recognized by computer


Try using another USB cable or try connecting the HD into another computer. If same problem occurred, then the problem is isolated with the HD.

We can only save the HD by reformatting it once it showed up in the Disk Utility or on the desktop. Unfortunately, there's nothing that we could do if the HD is not mounting on the screen of the MacBook and not showing in the Disk Utility.

The only hope that we could think of is once the HD is detected by another computer. Meaning that we could still reformat the HD.

But if not, then you need to get a new one. Good luck!

Nov 22, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

I have a WD passport 320gb, at first it worked one of my usb. then all of sudden, it stop recognizing my WD Passport with one usd port, so i plug it in another usb then it works. and after a couple of days...


Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.

Do other USB devices still work on those USB ports? If so then the port is at least not broken.
Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.

For other ideas on troubleshooting external hard disk issues, you can check: www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Jun 13, 2009 | Western Digital Passport WDXML800UE...

1 Answer

WD Passport Hard Drive Malfunction


Unfortunately, you have probably lost all the files on the drive. It may be possible to take it to a PC Repair shop and have them run specialist software on it, although the clicking sound indicates a hardware failure, rather than software. You have my deepest apologies, but this does happen... although rarely.

Feb 01, 2009 | Western Digital Passport WDXML800UE...

13 Answers

My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

Oct 28, 2008 | Western Digital Passport WDXML800UE...

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