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I have just installed Otek film and slide scanner, but cannot get my negatives to appear on the screen. Help. Thanks Penny

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  • cprassy3 Nov 16, 2009

    Hi there again, ok here is my computer info:Acer Aspire L3600 2.00 GB 32 bit operating system, Windows vista home premium. Did as you suggested and updated drivers thru computer. We do not have office installed. Cannot find scanners listed in control panel. Scanner that I am trying to install is Otek film and slide digital scanner, 35mm strip and mounted slide, 48 bit 3600 dpi optical resolution, scanner supports windows xp and vista via USB2.0 only. I followed the instruction book frame by frame to load into computer, it came with a disc to load Filmimager drivers and Arcsoft photoimpression 6.0. Everything went ok until the screen where I start looking at my negatives, and it just remains blank, nothing comes up. I think it is because their is no recognition of the scanner in the My Computer info, but when I installed the scanner it comes up as "Unidentified device installed. The software for this device has been successfully installed. Unidentified device ready to use. Hope this info helps you to find a solution. Hope to hear from you soon, thanks Penny.

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Penny, I need to know a lot more information to help you on this one, for a start what make and model and version revision is this I'm guessing it is a Otec 35mm, like on best buy, and we are going to need to know what software you are using to scan from, and what operating system you are using ie XP?

Did you install the drivers OK? where were they from?

Is the Otec listed under scanners in control panel?

Do you have Office installed?

Can you ensure you have the latest display driver installed on your computer. ie... start-settings-control panel-system-device manager-display adapters click on driver tab and select update drive, whilst connected to the net..... whilst in device manager check under scanners and tell me if your scanner is listed

Here is the drivers for what I'm guessing is yours make sure you select the correct version, probably 32bit not 64..

Please come back with more info and exact error messages you are seeing and what steps you have already tried and any results from updating display driver and scanner driver and if you managed to update them OK, hope your not using Macs, descriptions given here are in XP format...

Cheers
Steve


Posted on Nov 16, 2009

  • Soulvisitor
    Soulvisitor Nov 16, 2009

    oops here is the Drivers

  • Soulvisitor
    Soulvisitor Nov 17, 2009

    Penny thanks for the info makes it easier to know....Your right, it seems it has not been installed if it is not listed under scanners and camera's in vista's control panel or in device manager under imaging devices, go to both these places and uninstall any referance to your scanner (unplug the usb to scanner and leave unplugged untill we have the drivers setup)



    OK......am I correct that in device manager it is also not listed under imaging devices?....., in fact if it is listed delete it/uninstall the print driver they gave you on the disk and download and install the one I have posted for you on last post under driver....



    the ones on the Web site are updated and there has been many people suffering the same issue as you , it seems due to poorly released drivers on install disk. try that first, but Id say we will have to get tricky with it, please ensure that the display driver has been updated and that you have now installed the driver not from your disk but from their web site, if still no go, please let me know and I'll go deeper with you.



    Steve



    ......important notes..



    You are using Vista

    ....Make sure User Account Control is OFF




    .....Unplug USB and leave unplugged



    ......Uninstall the old software



    Then.

    Downloaded the updated driver from http://www.eu3c.com/sup.html. . Extract (you will need a .rar extracter ie winrar) and remember which directory it's in. Go to \\35mm Film Scanner x86 (the directory you extracted to) and run setup.

    Make sure the scanner is NOT plugged in. Reinstall the new version and reboot. If it installs ok, then plug the scanner in. It will then go through the palaver of finding software. When it asks you to search for drivers, use this directory you remembered from before "\\35mm Film Scanner x86\Windows\FilmScan".

    If all is ok, then click or run "Launch Film Scan".





    Rar extracter program free use to extact below file to a known location ready for install





    Updated driver download (rar file) use 32bit





    Cheers

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Step 1: Open the scanner lid and remove the Transparent Materials Adapter (TMA).
Step 2: Place your slides or negatives into the appropriate template. Follow the orientation indicated by the icons on the template.
Step 3: Tip: If you are scanning fewer than the maximum number of negatives with the TMA, cover the empty spaces with the provided light shields to avoid letting any extra light in
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