Question about Office Equipment & Supplies
Penny, I need to know a lot more information to help you on this one, for a start what make and model and version revision is this I'm guessing it is a Otec 35mm, like on best buy, and we are going to need to know what software you are using to scan from, and what operating system you are using ie XP?
Did you install the drivers OK? where were they from?
Is the Otec listed under scanners in control panel?
Do you have Office installed?
Can you ensure you have the latest display driver installed on your computer. ie... start-settings-control panel-system-device manager-display adapters click on driver tab and select update drive, whilst connected to the net..... whilst in device manager check under scanners and tell me if your scanner is listed
Here is the drivers for what I'm guessing is yours make sure you select the correct version, probably 32bit not 64..
Please come back with more info and exact error messages you are seeing and what steps you have already tried and any results from updating display driver and scanner driver and if you managed to update them OK, hope your not using Macs, descriptions given here are in XP format...
Posted on Nov 16, 2009
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Posted on Jan 02, 2017
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