Question about Samsung Memoir SGH-T929 Cell Phone

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The shutter won't open to take a picture. what to do? have not dropped, gotten wet, etc. phone is only 3+ months old

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  • misdys03 Nov 15, 2009

    Both. there is no click like there usually is when you activate the camera. and, since it won't open, there is only a black picture.

  • misdys03 Nov 15, 2009

    Both. there is no click like there usually is when you activate the camera. and, since it won't open, there is only a black picture.

  • Ned C Cook
    Ned C Cook May 11, 2010

    Are you going by a sound? Or you aren't getting a picture?

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  • Master
  • 3,433 Answers

Take it back without delay. the warranty may be still be valid. It won't hurt to try. Good Luck

Posted on Nov 16, 2009

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A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).

To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

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