Question about Tomtom One Europe v2 GPS Receiver

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Reinstallation on New PC

Installed my Tom Tom on my New PC (windows vista) as my old one had crashed and lost all my Tom Tom backups could not reinstall on new PC. Now Tom Tom not working - no maps on and keep getting the flashing cross. Tried reinstalling from Tom Tom website the new version but still no joy. Can anybody help please.

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