Question about Computers & Internet

1 Answer

The printer won't print documents from the computer. It will print a self-test and cartridge-alsignment test. When I click file, print, the printer acts like it's printing but it won't print. Specifically, it makes the interior adjustments to print, pulls the paper half-way through, the cartridge carriage sounds like it's about to scoot back and forth across the page, the screen on the printer says "prtinting" and the print job is in the printer que. When the printer thinks it's done, it stops but it doesn't move the paper out of the printer. I get an error message similar to Printer won't print due to a system problem. Retry printing and if unsuccessful, restart Windows and print again. I've done that and it still won't work. I installed HP's latest driver for this printer with no improvement.

Posted by on

  • 1 more comment 
  • tim_michelle Nov 15, 2009

    I cleaned the printer and still ahve the error.



    It's an HP PSC 2350.

  • tim_michelle Nov 15, 2009

    Followed the instructions about the carriage.

    Carriages freely move; printer still giving me the same error message.

  • tim_michelle Nov 16, 2009

    Windows XP.

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 3,278 Answers

Hello, Tim and Michelle.

Some suggestions:

1. You may have a paper jam - look for very tiny pieces of paper, including in the rear paper area.
2. Clean the feed rollers (black rubber rollers) with water.

If neither do the trick, please let us know which HP printer you own.

Hope this helps.

Posted on Nov 15, 2009

  • 1 more comment 
  • NinaE Nov 15, 2009

    You may be experiencing a "carriage stall". Here's a suggestion from HP Support:




    1. With the product turned on, open the print
      cartridge access door. The print carriage might try to move into the access
      area. If so, allow it to move to that position.


    2. Without turning off the product, unplug the power
      cord from the back of the product. Unplug the power cord from the power source.
      The power cord must be unplugged to allow the parts to be moved by hand and to
      reset the paper feed mechanism, without the risk of an electrical shock.


    3. Looking in through either the print cartridge
      access door or the output paper tray, make sure the print cartridges are locked
      into the carriage and have not come loose. Also ensure that there are no
      obstructions under or around the carriage to block it from moving.


    4. Make sure the print carriage can move freely across
      the width of the product by gently pushing the carriage to the left and then to
      the right. Clear any obstructions found.
      You may have to reach through the output paper tray
      to access the print carriage.


    5. Close the print cartridge access door and plug the
      power cord back to the back of the product. Plug the power cord into the power
      source.


    6. Press the On button to turn on the
      product.



  • NinaE Nov 15, 2009

    What operating system ?

  • NinaE Nov 16, 2009

    Could be an issue with the HP driver modules. Instead of reinstalling Windows, I would suggest to use System Restore (Programs - Accessories - System Tools - System Restore) and select a date when everything worked. Just note that all your files will roll back to that date, including your documents. Copy recent documents and other files first before using System Restore.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer only prints in black/white. have put new


It could be the print setting on your computer.
If you're using Windows, with your document open, go to File > Properties/Preferences. In the Print Setup tab, make sure to select "Print using all available ink" in the Ink Use section.
On Mac you can select Color in Print Setting in any expanded print dialog.

Sep 01, 2011 | Lexmark Interpret S405 Wireless All-in-One...

1 Answer

I have an HP officejet 4215 printer. I cannot get the cartridge (color) 57 to print color! It has been working fine with the smaller cartridge but due to high level of printing, I was told to get 57. I...


If all the the computers connected to this printer via network:
  • Shut them all down except for one.
  • Go to that computer and go to your printer and fax settings
  • Identify the Hp OfficeJet 4515 and right click on the icon and select properties
  • On the General Tab, click on the button that says, "Printing Preferences"
  • Select the "Features" tab and go down to Color Options and check to see that the radial button is green for Print in Color option
  • Underneath that, there is another setting thatsays, "Color Management".
  • Check to see that it is already selected with, "ColorSmart/sRGB or Adobe/rgb
  • Click Ok and return to the Properties
  • Go to Color Management Tab and check to see that it is set to Automatic.
  • Underneath that, you'll see "Color Profiles currently associated with this printer.
  • Look to see that the field is populated, if not click on ADD, and select each color profile that is available
  • Click apply, then OK
  • Shutdown Computer
Turn the printer off, unplug the power from it, wait a couple of minutes, then plug power back to printer, then power it up.

  • Restart the computer you were working with
  • Go to printers and fax options window
  • Select the HP OfficeJet 4515
  • Right click, select properties
  • On General tab, click on, Print Test Page
  • Go to printer to see if printing test page
  • Check to if the Microsoft Windows logo was printed in color
If it is in color, then print the color document you were previously attempting in color.
If it does not print in color, you will have to check your settings on the program that is being used for the document.

Jun 02, 2011 | HP Officejet 4215 All-in-One Color Photo...

1 Answer

My Dell V505 printer won't print documents from the computer, when I press print the printer prints a page of dash's and ticks. there is ink in the cartridges. i've disconnected the power....


Turn the printer off.
Disconnect the AC power.

On your computer, click Start
Click Control Panel
Click Printers
Select the Dell Printer
Uninstall it
Restart your computer
Turn the printer on
Allow the computer to reinstall the device-device for the printer.
Print a test page.

May 09, 2011 | Dell AllinOne Multifunctional (v515w)...

1 Answer

Printing but page comes out blank


To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. First, check the ink levels. If the ink level indicators show that a cartridge is low or empty, replace the cartridge.
If not, try to restart the printer. Restarting the printer might clear the issues and allow the printer to function correctly again.Press the power button to turn-off the printer then unplug the power cord from the back of the printer, and the USB cable(if connected). Leave unplug for 30 seconds then reconnect the USB cable and the power cord.
If issue persists, try to reboot your computer. Restarting your computer might resolve the issue. If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
If the preview contains no blank pages, check the printer cables. If the printer connects with a USB cable or an Ethernet cable, a faulty connection might cause the issue.
If the issue persists, check the printer settings on the computer. Issues with the printer settings on the computer might cause the issue. Follow these steps to check the computer: Step one: Check the default paper settings. Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)).Follow these steps to check the default paper settings.Click Start then go to Printers and Faxes .Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences . Under Printing Preferences window click the Features tab. Compare the settings in the Size drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Size drop-down menu, change the setting:Click the Size drop-down list, and then select More . The Size is window opens.Select the size of the paper that is in the tray, and then click OK .Click OK in the Printing Preferences window, and then click OK in the Properties window. Step two: Print a test page A test page might help determine if the printer installation caused the problem.Click Start , and then click Control Panel .Right-click the Printers and Faxes folder (c01532297.gif ), and then click Open.Right-click the printer icon (c01532298.gif ).Click Properties .In the General tab, click Print Test Page . The printer prints the Windows XP Printer Test Page.If the Windows XP Printer Test Page prints successfully, you do not need to continue troubleshooting.
If the page is blank, print from an alternate program to determine if the current program is causing the issue.Browse to the location of your saved document, right-click the file, and then click Open With .Select a program other than the program you are currently using to print the document.Open the file in the program, and then check the contents.(Most files open in plain text applications, such as Notepad or WordPad, even if the contents include unusual symbols or text that does not make sense). Try to print the file. If successful, the printer prints exactly what displays in the program window. If the document prints successfully in the alternate program, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance. If the document still prints blank pages in the alternate program, disconnect other devices. Other connected devices, such as scanners, MP3 devices, or other printers might cause conflicts in the communication between the printer and the computer.
If the issue persists, go to this link for the rest of the troubleshooting steps. Go directly to solution nine. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&lc=en&dlc=en&product=3390949&tmp_track_link=ot_search#N46

Apr 03, 2011 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

My lexmark z22 has never been used, has a new ink cartridge installed, but will only print test pages -- not what i want to save. please help


First you need to connect the printer to your computer with the supplied printer cable including the power cable.
You need to install the printer driver on you computer.
You may need to setup the printer preferences, eg. paper size etc.
You printer is now ready to print your documents. When you have opened an document such as a word document, to print this document click on file - print

Nov 13, 2010 | HP D1560 Deskjet Printer InkJet

2 Answers

I changed my black ink cartridge and my canon i 70 stopped printing. my computer gives me an error saying there was an error and my document could not be printed. the indicator light is green and then it...


Hi Good day!! did you try to print other documents? if yes try to restart your print spooler Click Start- Setting- Control panel- administrative tools- services now you should be on services box find the "Print spooler" click Print spooler and then restart it by click stop and then start
reply to me for further assistant if my solution did not work thanks

Thank you for using FixYa

Nov 09, 2010 | Canon BubbleJet i70 InkJet Photo Printer

1 Answer

Will not print in Black


Check the Print in Grayscale setting If the self test page printed Black, the ink cartridges are okay, and the ink levels are well above empty, the printer software has probably been set to print in color. Follow the steps below to check this setting:
  1. In the software application you are trying to print from, click File , then Print . The Print dialog opens.
  2. Make sure your printer is selected, then click Preferences . The printer Preferences dialog opens.
  3. Select the Color tab, then make sure that Print in grayscale is selected.
  4. Try the print job to see if this step resolved the issue.
And also follow the steps given below to change the setting in printers and faxes preferences.
  1. Click on Start, Open Control panel
  2. Double-click on printer and faxes
  3. Right-click on printer Icon and select properties or preferences.
  4. Now in preferences box check whether printing in black is enabled.
Now try to print a document from Word.

May 15, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

When i print a document, part of the print will be perfect, a couple of sentences, and then several sentences you cannot read at all, its too light or part of the letters are missing - for instance on an...


Follow the steps below to perform basic print quality troubleshooting.

1. Check your paper and verify that the all-in-one has clean, white, inkjet-rated or multipurpose paper in it. In many cases copier grade papers or paper specifically for Laser printers should NOT be used. These papers are frequently coated and are not intended for dye-based inks. The paper container should also have a brightness and weight listed on it. Generally speaking, the brighter and heavier the paper, the better the printout will look. HP recommends papers with at least 90 brightness and 75 g/m2 (20 pound) ratings.
2. Verify that the all-in-one is on a firm surface that fully supports its weight and does not move as the all-in-one prints. If the all-in-one is placed on a desk or other surface that is free to move or shake as the all-in-one prints, the printout will not look as good as it should.
3. Refilled or remanufactured print cartridges will often produce inferior results. HP will not support any print problems that result from the use of remanufactured and refilled print cartridges since their quality is not in HP's control. If you are using refilled or remanufactured print cartridges, replace them with a new HP print cartridge.
4. Print a self-test page from the all-in-one to verify that the all-in-one is working correctly. If the self-test prints correctly, go to Step 3. If the page does not print correctly, verify that the ink cartridges have ink in them. Then, unplug the power cord from the all-in-one, wait five seconds, and plug it back in. Contact HP for assistance if a self-test page still will not print. To print a self-test page, follow the step below:
5. Press SETUP (or MENU ) until " Print Report " displays, then press ENTER .
6. Examine the self-test page printed by your all-in-one.

i. If the colors are correct and the text is sharp and clear on the self-test page, the problem is not the all-in-one or the print cartridges. The problem is the print settings, the file being printed, or the program you are printing from. Continue to step 7 below.
ii. If the colors on the demo page are not correct or are missing, review HP document Printed Pages Are Missing One or More Colors but No Error Message Appears (buu02176) (in English).
iii.If the printout is not sharp or clear, skip the remaining steps in this section and review the remaining information in this document.

7. Try printing the document again but try changing the print settings by following these steps:

1. Within the application you are trying to print from, click File and then click Print . This will bring up the print screen.
2. Verify that the correct printer is selected and then click Properties .
3. On the Quality tab, verify that the correct paper type is selected, and then change the Print Quality setting to Best . Verify the settings on the remaining tabs are correct and then click OK .
4. Print the file you were trying to print again.

i. If the problem is corrected, the problem was the print settings. There is no need to continue troubleshooting.
ii.If the problem still exists, try printing on different paper.

8. Print a different file or image. If you have a file that printed well in the past, try printing that file. Low quality originals will not print very well. Screen captures and images from the internet are often at around 75 dpi. These images are at too low of a resolution to print well. If the self-test page looks good but your image does not, even after changing the print settings, the problem may be the original file. Cheers!!

Apr 21, 2009 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Printer problem with 6210 all in one.


Try to print a self test page from the printer itself, do these:
  1. Press and hold the Cancel and the Color buttons at the same time.
  2. Release both buttons.
  3. The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
  1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
  2. Verify that there is plain white paper in the Input tray.
  3. Press Setup .
  4. Press c00712200.gif or c00712201.gif to select Tools and then press OK .
  5. Press c00712200.gif or c00712201.gif to select Clean Print Cartridge and then press OK . The unit prints a test page.
  6. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  1. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  2. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
  3. Open HP Solution Center .
  4. Click Settings .
  5. Click Print Settings .
  6. Click Printer Toolbox .
  7. Click the Estimated Ink Levels tab
  • Replace any ink cartridge that is low on ink.
  • If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
  • With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
  • Allow the cartridges to dry before reinserting them.
  • Close the unit, and plug the power cord back in.
  • Print a self-test page to check the results. Follow the steps below to print a self-test page.
    1. Press Setup .
    2. Press c00712200.gif or c00712201.gif until Print Report displays and then press OK .
    3. Press c00712200.gif or c00712201.gif until Self-Test Report displays and then press OK . The self-test report prints.
    If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
    IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING

    Dec 19, 2007 | HP OfficeJet 6210 All-In-One InkJet...

    1 Answer

    Slow Printing


    Hi, The slow printing issue can occure even if the cartridges are out or low in ink try to check the print function by the stand alone unit by printing a self test page Here are the steps to print a self test page: On the front panel of the product, press Menu (or Setup) . Press the Right Arrow until Print Reports displays, and then press Enter, Start, or OK . Press the Right Arrow until Self-Test Report displays, and then press Enter, Start, or OK . If the self test page takes less time to print and if all the color blocks and black block print fine the ink level are fine. if the time for self test is also more try to clean the cartridge contacts and replace the cartridges if needed this will fix the issue. If the printer works fine as stand alone self test and copy try to performe the steps in the below webpage: ========== http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00093466&lc=en&cc=us&dlc=en&product=2512010&rule=10185&lang=en ========== If the issue is still un fixed try to set the print directly settings in the printer properties Click on start >> control panel >> printer and faxes >> there look for the HP printer icon with the check mark and right click on it and select properties and then click on advance tab and under it select the print directly to printer and click on apply and ok to save the settings. Once done try to print and check with the issue. Hope this will fix the issue. Regards, Barret.

    Sep 03, 2007 | HP PSC 2175 All-In-One InkJet Printer

    Not finding what you are looking for?
    Computers & Internet Logo

    Related Topics:

    46 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Computers & Internet Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    kakima

    Level 3 Expert

    102366 Answers

    David Payne
    David Payne

    Level 3 Expert

    14162 Answers

    Are you a Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...