Question about Brother HL-2040 Laser Printer

2 Answers

Error while printing message

I can make a test print of the history and a est prit of the cartridge "health" so I know there is no paper jam. I took he cartridge, shook it, and returned it to the printer. Previously I installed the latest driver brxubprt11. Prior to this the printer was preforming OK and I was able to print out 4o envelopes an 40 sheets of text. I opened the console log and below are the messages it gives when the pop up reports "error while printing"
(1) PMSessionBeginDocumentNoDialog failed (error code = -108)
(2) Failed to create PMPrintContext
I changed the printer USB cable, connected it to a powered USB hub with no effect. I connected the USB cable from the printer to the Mac direct in USB port with no change in the error message. I am running OS 10.4.11 on a G4 1.25 GHz dual processor , 2 GB RAM MDD. Up to now, this printer has preformed better than any ink jet printer that I added to inkjet printer graveyard.TIA.
Maggie and Otto

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  • 5 more comments 
  • ejlmp Jan 10, 2008

    Thanks for your answer. I'm not sure if the driver I had before was older than the one I just installed. I don't have the old printer driver. About this Mac shows the current driver is Driver Version 1.02.
    Eric

  • ejlmp Jan 10, 2008

    I forgot that I have the HP install disk that must have the old driver. I will try that now. Thanks again.
    Eric

  • ejlmp Jan 10, 2008

    I deleted the printer driver and reinstalled the driver from the CD with Brothers driver: no print. I reinstalled the driver from the Brothers Web site,and after all that saw the same fast to appear message "Error while printing" . Hmm, what printing? Thanks for your help.
    Eric

  • ejlmp Jan 10, 2008

    I deleted the printer, started up in safe boot, re-installed the printer download from Brothers Web site, and restarted. When I try to print, I still get the "error while printing" message. In the about this Mac panel, the Driver Version is 1.02. Is this the up to date driver? Thanks for your help,
    Eric

  • ejlmp Jan 10, 2008

    Thanks for your reply. Yes I reverted to the original driver on the CD that accompanied the printer. I again could not print even with the old driver. In the about this Mac panel, the Driver Version is 1.02. Is this the up to date driver? Thanks for your help,
    Eric

  • ejlmp Jan 10, 2008

    I switched to a different hard disk in my Mac and installed the download on this second hard disk and the printer worked! Not believing my eyes, I opened a third hard disk in my Mac, and installed the driver. It worked on this HD too. So the orginal disk is somehow corrupted. The disk passes the rebuild using DiskWarrior and repairing permissions. Also I found a Brother utility in the printer library called "Brother Status Monitor" app. Clicking on this returned a popup window "Status Monitor" that showed a green bar with "ready" in the window. If the cable is disconnected, the bar will turn red. But even with all these go ahead signs, the printer will not print from this partition that is almost a mirror of the other partitions where the driver is installed and the printer works. I'm left to conclude that this partition might benefit from a clean install which BTW I just did last summer. OK, Macworld is coming to San Francisco next week and I will hang around the Brother booth and also ask the Apple "experts" a thing or two. Thanks for your help.
    Eric

  • ejlmp Jan 10, 2008

    I would like also to know the cause. I spent most of December printing out envelopes, etc. for the holidays without any failures. Once the holidays were over, the printer breaks down. It also shows that customer service at Brother is woefully lacking and they do not get back to a service request in one business day. Brother has had 4 days to respond but so far, this fixya board is many orders of magnitude better than customer service at Brother. Brother can you spare a minute? Sorry not this year! Thanks for your help.
    Eric

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  • 1,944 Answers

Hi,

Did ou try reverting back to your older driver? If you did, does it still give an error message and not print?

Posted on Jan 09, 2008

  • Damen Wong
    Damen Wong Jan 10, 2008

    The latest printer driver is 1.1.0

  • Damen Wong
    Damen Wong Jan 10, 2008

    I am happy to know that you figured out what the problem. I am also curious to know the cause of this.

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  • 319 Answers

Please try to powerdown your Printer and then your computer. Please restart both.
If you still are having the problem, then:

Try deleting and adding the printer again and see what happens from the printer setup utility if you are not able to print under another user and repair permission doesn't work.

Posted on Jan 09, 2008

  • 4 more comments 
  • Brian Berndt
    Brian Berndt Jan 09, 2008

    This error is a "Storage Allocator Error. Ran out of memory (not enough room in heap zone)"



    If problem does not desist after power down and restart, or reversion to previous driver, please advise.

  • Brian Berndt
    Brian Berndt Jan 10, 2008

    Ok, Good Luck!

  • Brian Berndt
    Brian Berndt Jan 10, 2008

    Please try to do a Safe Boot. Then re-add the printer.



    Please see instructions to do this here, if you are unfamiliar with Safe Boot.



    Let me know how this turns out!

  • Brian Berndt
    Brian Berndt Jan 10, 2008

    Let's be sure that the printer does not like the document you are trying to print.



    Have you tried to print a document other than the one that you were working on when the problem started.



    Open your word processor, Create a small document. See if you can :



    Print Preview

    Print to File

    Print to Printer



    The driver you are using should be fine.


  • Brian Berndt
    Brian Berndt Jan 10, 2008

    Going back to the beginning, you are using the install instructions listed here, right? I am not sure it will make a difference, but this is from the Brother website.

  • Brian Berndt
    Brian Berndt Jan 10, 2008

    I'm glad that you got it figured out!



    If you were happy with the help you received please rate me as FIXYA!



    Thanks!



    Brian in KY

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