Question about Kodak ESP 3 Multifunction Printer/ Copier/ Scanner

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I have a Kodak ESP 3 printer which was given to me as a gift. I have called Kodak several times and described the problem. Each time they immediately tell me the printer needs to be replaced so it's obviously a known issue with these printers. However, Kodak refuses to replace mine because it was given to me and I don't have the receipt. They told me I had to get the receipt from the person who bought it for me. I got it in February. That person is not available to get a receipt and besides, who keeps a receipt for something they bought someone else months ago? They are absolutely unwilling to help me. I have spoken to several reps and sent an email to the customer service manager. I got no help from the reps and no response to my email. I would really appreciate some help from someone on how to resolve this issue. It's really annoying. I will never buy another Kodak product for myself or anyone else after this.

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  • samje515 Nov 19, 2009

    Followup: After several phone calls and emails I heard nothing for about 2 weeks. Then yesterday I got an email from one of the Customer Service heads who is sending me a new ESP 5 printer via two-day air. He apologized for the treatment I'd gotten and the way the product failed and agreed with me that a receipt should not be a requirement for customer service. Bravo to Kodak for FINALLY taking ownership of the problem.

    To the others having the same issue... keep on them. I went to Kodak's corporate website and sent an email that way. I believe it was that message that finally got me a resolution.

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Please call the voice support and tell them that you don't have the receipt, keep insisting on the issue and make sure finally your call is transfered to a supervisor. After supervisor's permisson printer will be replaced.

Posted on Jan 26, 2010

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