Question about Kodak ESP 3 Multifunction Printer/ Copier/ Scanner

1 Answer

I have a Kodak ESP 3 printer which was given to me as a gift. I have called Kodak several times and described the problem. Each time they immediately tell me the printer needs to be replaced so it's obviously a known issue with these printers. However, Kodak refuses to replace mine because it was given to me and I don't have the receipt. They told me I had to get the receipt from the person who bought it for me. I got it in February. That person is not available to get a receipt and besides, who keeps a receipt for something they bought someone else months ago? They are absolutely unwilling to help me. I have spoken to several reps and sent an email to the customer service manager. I got no help from the reps and no response to my email. I would really appreciate some help from someone on how to resolve this issue. It's really annoying. I will never buy another Kodak product for myself or anyone else after this.

Posted by on

  • samje515 Nov 19, 2009

    Followup: After several phone calls and emails I heard nothing for about 2 weeks. Then yesterday I got an email from one of the Customer Service heads who is sending me a new ESP 5 printer via two-day air. He apologized for the treatment I'd gotten and the way the product failed and agreed with me that a receipt should not be a requirement for customer service. Bravo to Kodak for FINALLY taking ownership of the problem.

    To the others having the same issue... keep on them. I went to Kodak's corporate website and sent an email that way. I believe it was that message that finally got me a resolution.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 103 Answers

Please call the voice support and tell them that you don't have the receipt, keep insisting on the issue and make sure finally your call is transfered to a supervisor. After supervisor's permisson printer will be replaced.

Posted on Jan 26, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My kodak esp 3 won't doesn't recognize the new black ink we put in

I'm having this same problem with both black and a color cartridge. I see the small scratches, so looks like they are connecting all right. The new cartridges are Kodak brand, so that's not the problem.
I'll try calling them about the print head if that might be the problem.

Nov 28, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

Kodak esp 3250 won't print black. Changed cartridge and still won't print black. Just installed new printer.

I fixed my ESP 3250 print problems by removing the cartridges and print head. Using a Q-tip and warm water, added drops of water to each of the print head ink wells until the water / ink from the wells bled thru onto a cleanex. Did this several times. Dryed the print head fairly well. Then added a drop of water to each cartridge for each color. Reasembled and ran an alignment and to my surprise, it works! I hadn't used my printer in a while, so the ink had dryed on the felt for both the print head and cartridges.......

May 15, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

My print copy is unclear, even though the ink level is full and I cleaned the heads

There are two possibility

1. Re - install the printing software which is available in the cd given to you at the time of purchase

2. Replace a new cartridge

Your problem will be solved or else call technician.
Thank you

May 07, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

E code is flashing on my printer, how do I fix

The printer contacts do not connect with the printhead contacts. The contacts may be dirty; the best way to clean the contacts is by reseating the printhead multiple times. . If that's doesn't work you will need to contact Kodak for a new printhead. Log onto and find the relevant support team. Give them a call. The warranty on your AiO is 15 months so be sure to make your printer in warranty ;-). (By the way, most of the agents are happy if you tell a little white lie about your printers warranty coz it gives them less work. Also remember begore calling, ITS NOT THE AGENTS FAULT THAT YOUR PRINTER BROKE!!!

May 06, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

My Kodak printer ESP3 is not printing. It keeps flashing over the 3 color tear drops (red,green,purple). Ive powered it on and off several of times as well as checking the cords.

This 3 color drop flashed when the color ink cartridge needs to be replaced.

Try to use a new color ink cartridge > If no go, call Kodak they will replace the color ink > If no go > Call Kodak and this time they will replace the printer

Jan 21, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

My Kodak esp5 says my print head is not connected. I am using Kodak ink. Can you help please

Try installing the printhead 2-3 times. If still get the same error message. call Kodak tech support, printhead will be replaced free of charge

Dec 02, 2009 | Kodak ESP 5 Printer

1 Answer

Esp 3 printer

HP has a trade in program that will give you $50 off a printer that,I think, has to have a regular price, NOT the sale price, of $179. So if the regular price is at least 179 and it is on sale for 129 you can get the trade in.
Check on line by typing: HP printer trade in.
I had the same problem as you, Kodak has sent me 3 new printheads, new ink and even a rebuilt printer. They won't give me my money back. I have talked to over 8 different people at Kodak and they want to sent me another printer. They have big problems with their ink, I got only 4 4X6 color pictures and only 85 black print pages before the ink ran out!

Aug 16, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Kodak ESP3:paper light flashes red,can't print-is totally useless

kodak has certain problems with esp-3 printers. it cannot give u a cash refund call kodak @ 1800 421 6699 . they will upgrade ur printer and give u a kodak esp-5. they have been giving esp-5 lately in return for esp-3

Jul 23, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Kodak esp 7 paper jam

you will get a new only if the printer is within 30 days from the date of purchase so it is ok to have refurbished printer,,,,,,,just give them a headache when you have problem with this..........

Jun 05, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

3 Answers

Can't install, fails every time.

had this same problem, go to Add and Remove Programs and uninstall "Bonjour" and then run the Kodak Setup and it will reinstall it.

May 16, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

Not finding what you are looking for?
Kodak ESP 3 Multifunction Printer/ Copier/ Scanner Logo

67 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kodak Office Equipment & Supplies Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Cindy Wells

Level 3 Expert

5473 Answers

Are you a Kodak Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides