Hi, there is a few things you can do here to get your pc to see your gps..first you have to be running windows xp sp2 (sp2 =service pack 2) or greater for your pc to see and install your 4040
im assuming your 4040 is booting to the main menu and not the boot loader
restart your computer to windows, then turn on your 4040, wait till it is done loading to the main screen, then hook up a known good usb cable and see if it connects..if it doesnt, try another port.
if this does not work, please let me know before you let a not helpful rating and we can try something else.
bill
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