Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Software problem Why will my zune software not install all the way?  It gets to where it says its installing,  But then after waiting for hours it says theres some kind of error.                                     PLEASE HELP?

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  • Anonymous Feb 10, 2008

    the exact same thing....i really dont wanna take my zune back eighther

  • Anonymous Jun 26, 2008

    plese call 9898408508



  • narutoXX3100 Jul 07, 2008

    When I plug in my new zune mp3player my computer says that I need a disc to download songs into my zune I had no disc so I tried a different option and that did not work then my conputer asks me what I was trying to do I wrote that I was trying to download songs after that my computer said the installing did not work

  • Edmund Lorenzen
    Edmund Lorenzen May 11, 2010

    Please post the error so that I can get an idea of what's going on.

    Thanks
    -Saik0Shinigami

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Computer wont download zune 8GB software

Posted on Mar 08, 2008

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Posted on Jan 02, 2017

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I can not connect my cell phone to my PC computer. when i connect, it asks me must insert driver first


you must use zune to connect it

below explanation about zune :
Zune software is required to get your music, videos, and podcasts from your computer to your phone. It is used to sync music, videos, pictures podcast etc. between your computer and phone. If you don't have the Zune software installed on your computer, go to www.zune.net to download and install it.

How to Set up Zune to sync your computer and phone?
1. Connect your phone to your computer using the USB cable.
2. Zune automatically opens on your computer, if you haven't opened it.
3. Wait for Zune to recognize your phone, and then follow the onscreen instructions to Set it up.

Dec 25, 2010 | HTC HD7 Cell Phone

1 Answer

How do I restore my devices firmware for my zune 30gb


How to restore your Zune device software:------------
When you restore your Zune device software, the startup partition and the data partition are removed and rebuilt. In addition to removing the Zune device software, this process also erases all audio, videos, podcasts, and pictures that are stored on the Zune device.
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.

After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.

To restore the Zune device software, follow these steps:
1. Set the Hold Switch to unlocked.
2. Press and hold the Back button at the same time as you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons.
3. Immediately after you release the buttons in step 2, press and hold the following special button combination, depending on your Zune model:• If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.
• If you have the 30GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.

Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC."

4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.
----------- Click this link directly for more troubleshooting:-- http://support.microsoft.com/kb/944909 -------- If error problem while restoring then click this link below:-- http://support.microsoft.com/kb/945278 ---------- Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 03, 2010 | Vacuums

1 Answer

Cant install zune it says not win32 program


Vista! try right clicking it and run as admin. Xp try downloading a newer version of zune online! same for vista if that doesnt work!

the device should connect to the zune software so if your trying to install a zune device make sure you get zune media player from the zune site install it and that should do it! then while zune is running install your device!

zune is good for xbox 360 sharing so make sure you install zune and change the settings to file share. Note that try using the zune site to get the proper software

Aug 20, 2009 | HP Computers & Internet

1 Answer

Zune wont charge


unplug the zune. hold the back button and hold the up button until the zune restarts. wait until it turns back on. open the zune program. then plug in your zune. it should work.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

------
if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Problem with intalling zune's software


Uninstall all zune software and download and install it again. Possibly a bad download.

Or run error check on your computer then try it again.

Go to my computer, right-click on C: - go to properties- then go to TOOLS tab. Click on Error check - make sure you have both boxe(s) checked to fix errors as they are found then hit start. You will have to restart your computer for this check to happen. Usually takes a a few hours, but recommended to do at least once every few months.

Hope this helps!

Aug 03, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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