Question about Apple iPhone Smartphone

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Iphone touch screen is not working. Restored the phone from backup succesfully, but screen still doesn't work. Phone receives calls, etc., but can't unlock or answer calls because screen doesn't respond to touch.

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  • Gil Domanillo
    Gil Domanillo May 11, 2010

    Did you try to reset your phone?if still not working its an hardware fault..you may replace the touch screen of your iphone..

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Even though the iPhoneIphone touch screen is not working. Restored the - mag-glass_10x10.gif is a device that is extremely convenient to have, it still can cause frustrations. Specifically, there may be times when the touch screen does not work properly.

There are various problems the iPhone touch screen could encounter. Although there are times when the screen does not work altogether, there are other situations when certain portions of the screen work and others don't. Of course, it is possible that the entire screen works, but is simply slow. Regardless of the exact problem, there are ways to troubleshoot the iPhone to diagnose the real problem.

  1. tep 1 Remove the wiping cloth that came in the small black envelope along with the iPhone. Wipe the smudges or dust off the screen with this cloth. It is best to wipe in a circular motion.
  2. Step 2 Do not put lotion on your hands and do not touch the screen if your hands are wet. Any kind of moisture can affect the way the touchscreen operates. Moisture sometimes slows the response time from the screen to the operating systemmag-glass_10x10.gif.
  3. Step 3 Check for a protective sheet on the screen. If there is some kind of a film or sheet on the touchscreen, the screen is likely not able to react to all of the sensitivities of the touch of a finger as it normally would.
  4. Step 4 If there is an application open and the touchscreen seems to not be working, simply close the application and retry it. A frozen application can usually be closed by pressing and holding on the circular button located just below the touchscreen.
  5. Step 5 Press and hold the home button as well as the reset button on the top of the phone to turn the iPhone off. A red slider will appear. Slide it to the right to turn the phone off. Press again on the "Reset" button on the top to turn the phone back on.
  6. Step 6 Completely reset the iPhone by holding the "Home" button and the "Reset" button for a full 10 seconds until the phone resets and the Apple logo appears on the phone.
    • If you are using the iPhone in cold weather and wearing gloves, the iPhone will not react to the gloves as it will to the touch of a finger.
    • If the touchscreen is dirty, do not run the iPhone under water. Doing this will likely ruin the phone, but even if it doesn't, it will possibly make the phone run slower.

Posted on Nov 15, 2009

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Try resetting your phone by following these instructions from Apple:
http://support.apple.com/kb/HT1430

If it still doesn't work, you may have to take it into the Genius Bar in an Apple Store for them to help you. You can make an appointment on their website by going here: http://www.apple.com/retail/geniusbar/

Posted on Nov 18, 2009

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IPhone has been locked up for 3-4 days, 'Have called at&t tech support multiple times and am unable to reach alive person. the recording is as follows: "Please note, some customers in your area...


Hi..have you tried your SIM in a different phone and does it work?? If not then its most likely the network with the issue not the phone but if the SIM does work in another phone all i can suggest really is to try restore your phone from a back up from before you started having trouble with it...so say you have a back up from 3 days before you had the issue then restore from that...restoring from a back up will prevent you loosing all your iphone data.. if that doesnt work im afraid you'll have to restore your phone as new to wipe it and basically start fresh..

Hope it helps!!

Use the following steps to restore your device: before doing this please make sure you have your comp powered up and an updated version of itunes on it.
  1. Power down your phone and holding down your home button for around 6secs, connect to your comp still holding the button until you receive a message on itunes saying an iphone has been detected in recovery mode, then continue to restore your iPhone.
  2. Select the Restore option.
  3. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  4. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  5. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  6. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..."

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Before this happened did you enter your passcode in wrong a couple times?
If that was the case, hook up the phone to the same computer that you used with this phone and perform another sync. This will back up your personal information, unfortunately not your movies.
Once you have done this, make sure you have the latest itunes download.
Next, connect your iphone to your computer and select your iphone under Devices.
Select the Summary tab, then
Select the Restore option.
If you haven't backed up your iphone, Select Backup.
When that is finished,
Select the Restore option.
After it is restored, keep it connected to iTunes.
Keep it connected until the Connect to iTunes screen goes away OR you see 'iPhone is Activated.
Next you will see a screen to choose either the 'Set up as a new iPhone or Restore from the Backup.
Choose your last backup, then select Continue.
Your iPhone should be back to normal.
If that doesn't work, follow this link and follow the onscreen directions.
http://support.apple.com/kb/HT1808

If this doesn' work, you will want to use the Apple Online Support. You need to have an Apple ID that you use to login. Follow this link and they will help you out.
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/login?appIdKey=D531F1C41BE58EA5BA864EA31A79DD0343C041D333CFA2246651628F0291F620

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1 Answer

The touch screen on mym phone wont work its jst not working all together it just stoped


hi friend,
  • Issue – Bottom half of iPhone touch screen does not work.
    Solution - Standard troubleshooting steps in order are power the iPhone off and on, Reset, Restore from backup, Restore as a new iPhone or not from backup and if no change after any or all, call Apple Care – (800) 694-7466 or make an appointment at an Apple Store to have this checked if there is one nearby.
  • Issue - iPhone “touch screen” dead.
    Solution - Connect your phone to iTunes and do a full restore, it will replace all information on your phone prior to your last syn. If it doesn’t help call Apple Care – (800) 694-7466.
  • Issue - The top half of my iPhone screen is not working at all
    Solution - If restore doesn’t work – you could schedule online an appointment with a genius at an Apple store
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  • Issue – My screen cracked. How much would it cost to get it replaced?
    Solution - Terrible situation but Apple doesn’t warranty the glass. This would be a minimum of $250 to get fixed out of your pocket.
Hope one of the solution helps…
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